Job Description

Job Summary

As a key member of the onsite team, you will be providing systems support within a highly technical and automated warehouse. Supported by product specialist via a service desk you will provide software support, customer guidance, continuous improvement, change and incident management.

Duties and responsibilities include, but are not limited to:

• Observe and analyse the system functions and performance
• Incident Management
• Problem Management
• Change Management
• Continuous Improvements
• System updates
• Customer and 3rd party management
• System health-check and performance
• Hardware management (clients, peripherals, and servers)
• Server administration
• Reporting
• Log file navigation (Linux)
• KPI adherence
• Bespoke software application support

Skills/qualifications

• Customer services or 1st line experience (software)
• Knowledge of Linux and Windows (client and server)
• Knowledge of databases
• Knowledge of networks and topologies
• Knowledge of computer hardware and peripherals
• Fluent in English
• Strong skills in report development and Excel
• Understanding of ITIL
• Ability to communicate with all levels within an organisation

Desirable

• Computing degree or 5 years' experience in an IT field
• An understanding of warehouse operations and supply chain management
• 3-5 years related experience in warehousing, high volume manufacturing, distribution, production planning and/or transportation environment
• Knowledge of Warehouse Management and Control systems
• Bilingual (English / German)
• Operational experience within an automated distribution facility

Important behaviours to have in line with our company values

• Appreciation – Recognises the achievement of others
• Creativity – Is resourceful and innovative
• Courage – Willing to learn and try new things
• Openness – Always approachable and helpful
• Reliability – Consistently gives their best

Local benefits

Some locations have local benefits; please speak to a member of the management team.