Job Description

About Valatam

We’re Valatam, a team that connects bilingual professionals from Latin America with global clients. Our people are our pride, and we’re thrilled to be certified as a Great Place to Work for the 2025-2026 period, proof that great work starts with great people.

About the Role

You are the right fit for this role if you can help our clients coordinate projects, manage operational tasks, and ensure smooth, efficient workflows. This is a 100 % remote, full-time position (Monday – Friday, 8:00 am – 5:00 pm PST).

Key Responsibilities

• Provide exceptional service to internal and external stakeholders at all times.
• Monitor and address company communication (phone, email, social platforms).
• Review, accept, and dispatch service requests efficiently and accurately.
• Communicate with customers to coordinate service, follow up, and ensure satisfaction.
• Communicate with vendors to request pricing, place orders, and follow up.
• Perform daily invoicing and quoting processes with a high level of accuracy.
• Maintain and improve company systems and processes.
• Research and prepare information for internal and external use.
• Provide executive assistant support to the CEO and other leaders as requested.
• Performing other work-related duties as assigned.

Requirements

• Fluent English (C1/C2) and Spanish.

• 1 – 3 years of experience in operations or logistics assistance.
• Experience with Asana, Notion, Trello, or similar is a plus.
• Proficiency with Google Workspace and Microsoft Office.
• Excellent communication and problem-solving skills.
• Quiet home office, stable internet (≥ 10 Mbps down / 2 Mbps up), and backup connection.
• Bachelor’s or Associate’s degree preferred.

Benefits

Our Core Values at Work

We live by ACTION (get things done), CARE (help others and do things right), OUTSTANDING (operate at the highest standards), DEPENDABLE (own every commitment), and ENERGY (bring positivity every day). You’ll thrive here if these values resonate with you.

What We Offer

• Hourly rate equivalent to USD $696 – $1,044/month (experience-based).
• Annual pay increments.
• Discretionary client bonuses (80 % of clients award year-end bonuses).
• 7 U.S. federal holidays + 4 paid PTO days.
• Monthly medical insurance stipend (after induction).
• Birthday / Anniversary bonuses + Gym / Wellness allowance.
• Unlimited online fitness classes + company events & Christmas celebrations.

IMPORTANT

We would like to inform you that during the first four months of employment, it is critical that candidates are available to work from the countries listed above and without any travel commitments. This is to ensure a smooth onboarding process and to allow new hires to fully focus on their roles and responsibilities.

If you have a trip already planned within the next four months, we kindly request that you apply for our positions after returning from your trip. We appreciate your understanding and look forward to considering your application once you are available to commit to the role.