Job Description

What will you work on?
As a member of the customer facing team the Order Management Specialist will provide top tier customer service to their assigned account(s) through proactive management of orders from receipt through delivery, and by partnering with cross-functional team members and stakeholders to ensure best in class results. The incumbent should possess strong communication skills and be able to multi-task, prioritize competing customer issues whilst driving to the root cause.

How will you create impact?

• Provide top tier customer service to ensure customer satisfaction
• Process customer orders within 48 hours of receipt
• Manage orders in a timely and accurate manner adhering to customer dates (e.g. RAD, MABD etc.)
• Communicate Service Issues to internal and external stakeholders on a timely basis
• Navigation and research in SAP, customer's system, 3rd party systems (where required) to effectively manage order execution
• Partner with Supply Chain to resolve issues, determine root cause and identify ways to improve to ensure top performance with customer and proactively mitigate non-compliance charges
• Administer quote process
• Initiate and maintain regular dialogue with key stakeholders (e.g. Credit, Sales, Planning (Supply and Demand), Logistics) to resolve and prevent issues and to enhance mutual understanding of the order to cash process
• Cultivate and maintain positive relationships with customer and internal stakeholders
• Partner with team and other functions to identify ways to improve efficiency of the order to cash process
• Actively participate in the Retail Engagement initiatives, score carding and liaise with internal and external stakeholder to drive customer service level improvements

What are your skills and experience?

• Excellent written and verbal communication
• Strong interpersonal skills
• Strong time management, organizational, and prioritization skills
• Ability to adjust quickly to new processes and procedures
• Ability to work and make decisions independently in a fast-paced environment
• Ability to proactively identify and resolve problems
• Team player who helps create a result focused and motivating team environment
• Bachelors Degree preferred in Supply Chain & Logistics or related discipline
• Min 2 yrs.+ CPG/Retail Experience preferred
• Experience with a Tier 1 ERP system (SAP) required
• Working knowledge of Windows, Excel and Word

This job posting is tied to an open vacancy.

What you can expect from us:

Our mission is to Make Life More Fun with a vision to push the boundaries of innovation, creativity, and fun.

• Growth and Career Opportunities

• Flexible Work Hours

• Innovation, Collaboration and Fun

• Comprehensive Benefits

• Other fun Perks!

What’s it like to work here?

Spin Master is a fast-paced, hands-on organization that provides many great opportunities for impactful decision-making; though our challenging start-up atmosphere isn’t for everyone, we have a proven record of opportunities for future advancement and internal transfers for our passionate and results driven team.

Everyone is welcome in our sandbox and we are committed to an accessible and inclusive hiring process that provides reasonable accommodation to all applicants.

Spin Master strives to create an accessible and inclusive application and selection process and is committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment, selection and/or assessment processes. Should you require an accommodation, please contact our Talent Acquisition team, by email at jobsapac@spinmaster.com or by phone at +86 769 81080068 and we will work with you to meet your accessibility needs.

We do appreciate all interest; however only those selected for interview will be contacted.