Job Description

Job Title

Logistics manager

As a Logistics Coordinator within the Services & Solutions Delivery (S&SD) organization, you are responsible for ensuring the smooth and efficient execution of our logistics operations across the Benelux region. You play a key role in connecting processes, systems, and stakeholders, directly contributing to service performance, customer satisfaction, and operational excellence. In addition, you will actively support and drive process improvements and innovative solutions, including the use of data and AI to enhance efficiency.

Your role

• Coordinating and managing end-to-end logistics related to our service processes (spare parts, tooling and return flows).
• Acting as a key point of contact for logistics escalations, ensuring timely resolution and clear communication to stakeholders.
• Collaborating closely with internal stakeholders (Planning team, Field Service Engineers and warehouses) and external logistics partners.
• Monitoring KPIs and performance metrics (e.g., stock levels, delivery times, backorders, first-time-right) and translating data into actionable insights.
• Proactively identifying and resolving logistics issues, deviations, and operational bottlenecks.
• Driving and contributing to continuous improvement initiatives within logistics and service delivery.
• Optimizing processes through data analysis and exploring AI-driven solutions to improve efficiency.
• Ensuring accurate and timely administrative handling in systems (e.g., SAP / SMAX).

You are part of

You will be part of the S&SD / Customer Care team in the Benelux, working in a dynamic and cross-functional environment. This role acts as a central link between Operations, Service Delivery, and Supply Chain, contributing to stronger collaboration and continuous process improvement. The team culture is hands-on, collaborative, and focused on delivering results and improving performance.

You're the right fit if you have:

• Bachelor’s degree (preferably in logistics, supply chain, or operations).
• 5+ years experience in a logistics or coordination role, ideally within a complex service environment.
• Experience with performance management and KPI ownership.
• Proven affinity with process improvement (Lean, continuous improvement, or project-based work).
• Interest in data analytics and affinity with AI-driven solutions for efficiency improvements.
• Experience with ERP systems (preferably SAP).
• Strong communication skills in English and Dutch, French language skills are a plus.
• A proactive, solution-oriented, and customer-focused mindset.
• Ability to perform under pressure and manage escalations in a structured and calm manner.

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
∙ Learn more about our business
∙ Discover our rich and exciting history
∙ Learn more about our purpose

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here