Job Description

Who we are

At Hotel Indigo, we welcome all guests into our neighbourhood and share our love for the place we call home. We inspire them to explore and discover different perspectives, so every one of them can create new stories of their own. With over 125 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries. Opening the door to meaningful connections to the diverse people, places, and cultures of the local area.

Taking centre stage in midtown Auckland, Hotel Indigo Auckland stands as a testament to the vibrant intersection of history, arts, culture and business. Our boutique hotel soars above the city’s skyline in one of midtown’s tallest buildings, where we’ve masterfully preserved the historic charm of the original façade – once home to Dexter and Crozier’s “The Motor House” – while creating a fresh, modern hospitality experience.

We're on the hunt for an organised, detail-driven, and team-focused Logistics & Hotel Coordinator to join our team! You'll play a key role in ensuring the smooth operation of our hotel's goods and inventory process - from receiving and storing deliveries to maintaining accurate stock levels and supporting the purchasing function. If you love structure, accuracy, and working in a fast-paced hospitality environment, this could be the perfect fit.

A little taste of your day-to-day

Loading Dock & Delivery Coordination

• Coordinate all incoming and outgoing deliveries and courier collections movements through the loading dock

• Receive, record and distribute parcels, goods and deliveries to hotel departments, guests and residents in a timely manner

• Monitor loading dock access and ensure authorized use by suppliers, contractors and service providers

• Maintain a clean, safe and organized loading dock, including clear in and out movement for deliveries and dispatches

• Maintain accurate logs for deliveries, dispatches, resident parcels and collection records

• Liaise with departments, residents, suppliers and contractors regarding delivery and logistics requirements

• Coordinate waste, recycling and service collections where required

Hotel and Residential Support

• Assist the Duty Manager during quieter periods with guest services, operational tasks and general hotel coordination

• Manage resident’s deliveries and parcel notifications according to hotel / residence procedures

• Maintain a clean and organized Residence Mailing Room

Finance and Purchasing Support

• Work with suppliers to resolve discrepancies between invoices and actual received merchandise, and report to manager/supervisor as necessary

• Conduct inventory audits to determine inventory levels and needs

• Notify manager/supervisor of low stock levels in a timely manner

• Troubleshoot Vendor Delivery issues

• Assist Finance or Purchasing with delivery queries when needed.

What we need from you

• Strong analytical and problem-solving skills with attention to detail and high level of accuracy

• Strong organizational skills, working within deadlines and prioritizing effectively

• Excellent communication and interpersonal abilities

• Ability to work collaboratively in a team environment

• Must be physically fit as some heavy lifting is involved

• Able to work independently as well as part of a team

• Must speak fluent English

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.