Job Description

High-quality fresh chocolate - that's what the Swiss chocolate manufacturer Läderach stands for. Founded in 1962, the family business now employs over 2500 people from more than 80 countries across the group, and the trend is rising. The company's headquarters are located in the canton of Glarus. Here, against a picturesque Alpine backdrop, we produce our fresh chocolates and are constantly developing new, innovative ideas in agile teams.

Our “Supply Chain Management” business unit is responsible for all supply chains. This also includes purchasing and warehouse logistics. From our main warehouse in Bilten, we organize the flow of goods and deliver to our chocolateries and warehouses around the world. Want to be part of it too? Come and join us.

ECOM Logistics/Fulfillment Supervisor

Läderach Chocolatier Suisse NA is seeking an ECOM Logistics/Fulfillment Supervisor to support day-to-day fulfillment operations and team performance within our eCommerce and marketplace business. This role ensures workflow efficiency, inventory accuracy, and KPI execution while directly supervising associates.

What you can expect

• You will supervise daily fulfillment operations and associate performance to meet KPIs and service levels
• You will utilize OS and ERP systems to manage order flow, inventory, and reporting
• You will oversee inventory accuracy, replenishment, and discrepancy resolution
• You will reconcile customer tickets and escalate issues as needed
• You will track and document operational processes, issues, and improvements
• You will coordinate cross-functional communication (Customer Experience, Warehouse, Retail)
• You will train, coach, and develop associates to support team productivity
• You will identify opportunities to improve workflow efficiency and throughput
• You will ensure adherence to company standards, policies, and values

Additional Responsibilities:

• Know all Associate Responsibilities as an expert
• How receive shipment on IPAD
• How to order product on IPAD and using Data to order
• How to pull sales data from Comarch for ordering
• How to use excel documents for product minimums year round and at holidays
• How to enter damages Daily and do cycle counts weekly
• How to punt/create stock with better date
• How to release order taking into account weather and speed
• How to change delivery terms on orders prior to release
• How to problem solve issues like attaching batches, changes batches, searching by delivery order, reprint a greeting card, manually close or pick and order
• How to handle b2b orders
• How to communicate with b2b team or CS team in Teams chat
• How to handle cross dock in LA/PA or how to add pallets to shipments in Dallas.
• How to reset web clock and support others on clocking in and out and requesting off
• How to check supply stock and re-order via packaging network, IPAD, Uline of UPS/FEDEX supplies
• Who to call for what list , knowing where it is and using it
• How to secure and lock building with keys and know building owner contact process
• Checking or using email as needed
• Leading and holding team accountable to safety standards during work in warehouse
• Leading and holding team accountable to health and cleaning room standards during production
• Leading and holding team accountable to speed metrics on all production items and packaging standards. Do not make your own higher or lower standards. ECOM consistency between hubs
• Knowing access as needed to Insightly, weekly touch bases and conference calls for information as needed
• Learning and knowing partners in Ecommerce, Payroll and HR for support

What we expect from you

• 3–5 years of experience in eCommerce, logistics, or fulfillment operations
• Previous supervisory or team lead experience preferred
• Food Handler Certificate Required to have actively or obtain with company support
• Ability to be flexible including working nights and weekends during peak season as needed
• Strong working knowledge of ERP/OMS systems and Microsoft Office
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication, organization, and problem-solving skills
• Hands-on leadership style with attention to detail
• Ability to lift up to 40 lbs

Physical Requirements:

• Depending on the length of the shift, employees may need to have physical stamina to remain active and stand for long hours, often walking or standing in a fast-paced environment.
• This position requires the ability to move quickly between tasks, assist multiple customers at once, or handle unexpected changes (like restocking or re-organizing displays).
• Multitasking requires physical agility and the ability to stay organized.
• Employees may be required to bend, squat, or reach up high to organize or stock products.
• Some retail positions require employees to maintain cleanliness in the store, which can involve bending down to clean floors or wiping down displays.
• Restocking low shelves or accessing high displays may involve frequent bending or stretching.
• Requires the ability to lift up to 40 pounds.

What we offer you:

• Competitive Pay
• Premium Holiday Pay (Time and a Half)
• An exciting working environment with motivated colleagues
• A position with lots of personal responsibility
• The opportunity to contribute fresh ideas
• An open and respectful feedback culture
• In-house and external further training
• Unique career opportunities
• Generous discounts on our products
• Employee Assistance Program
• Chocolate at work
• Easily accessible locations

Own it. Grow it. Make it fresh.

Sounds interesting? You can also visit our career site: My Job Search

We are an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings are filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law. Our success and momentum to expand is only possible through the passionate drive of our diverse 2,500 employees, who come from more than 80 countries and represent various backgrounds, religious beliefs, and lifestyles.