Job Description

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.

ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations.
For more information about our services please visit clearcaptions.com.
The kind of people we look for:
• Versatile people who thrive on variety and challenge
• Excited about working in a fast-paced environment.
• Innate problem solvers who want to grow in a flexible, collaborative culture.
• Takes initiative, pushes boundaries, motivated to innovate.
• Individuals with a growth mindset who want to use their learning and relationship-building skills.
• Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality.

The Logistics Coordinator coordinates and monitors inbound and outbound shipments to Third-Party Logistics (3PL) providers to ensure accurate and timely movement of goods. This role maintains shipping documentation, tracks transportation activities, and communicates shipment status to internal teams and external partners to support efficient supply chain operations and customer satisfaction, while also supporting inventory control and resolving shipment issues through established processes, tools, and metrics.

What This Role Does:

• Tracks, creates, and monitors shipments using internal tracking tools and external websites to provide accurate status updates and proactively address delays or disruptions.
• Communicates with internal teams and external partners including 3PL warehouse personnel, small parcel carriers, and other external vendors to resolve shipment issues and maintain efficient logistics operations.
• Maintains logistics records and updates systems including Enterprise Resource Planning (ERP), Warehouse Management System (WMS), or Transportation Management Systems (TMS) to ensure accurate tracking of shipments, inventory movement, and freight costs.
• Conducts routine audits across receiving, triage, packout, and shipping to ensure compliance with quality and operational standards.
• Identifies defects, verifies order accuracy, and ensures proper handling, packaging, and shipping processes; documents findings, identifies trends, and escalates issues as needed to support continuous improvement.
• Delivers consistent and timely support to internal stakeholders by managing assigned reports and workflows with accuracy and accountability, while coordinating with primary and backup contacts to ensure seamless logistics operations.
• Performs other duties as assigned.

What You Will Bring:

• A high school diploma or equivalent is required.
• A minimum of two (2) years of experience in logistics, transportation, supply chain operations, warehouse operations, or customer service is required.
• Ability to manage multiple priorities in a fast-paced environment.
• Basic understanding of logistics, small parcel, and freight transportation processes.
• Basic understanding of small parcel (UPS and FEDEX) carrier websites.
• Ability to guide and support others through collaboration, including assisting teammates and contributing to shared processes, to foster a high-quality, team-oriented environment that drives results.
• Excellent verbal and written communication, presentation, and problem-solving skills.
• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
• Willingness and ability to work flexible hours as needed with minimal supervision, and travel to the company warehouse 3-4 times per month or based on business needs.
• Proficiency in Microsoft Office Suite, and modern communication and mobile tools for virtual teams (e.g., Microsoft Teams, Slack).
Preferred:
• Experience coordinating shipments, tracking orders, or working with carriers.
• Familiarity with shipping documentation such as bills of lading, packing lists, and freight documentation.
• Experience using ERP, WMS, or TMS platforms.

Physical Demands:

In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, the Company will provide reasonable accommodations to qualified individuals with documented disabilities to enable them to perform the essential functions of the job, unless such accommodations would impose an undue hardship. Employees seeking accommodation should contact the People Department to initiate the interactive process.

Employees may experience the following physical demands for extended periods of time:

• Sitting, standing, and walking (95-100%).
• Keyboarding (70-90%).
• Viewing computer monitor, tablet, and cell phone requiring close vision (70-90%).
• Occasionally bend, crouch, reach, twist and grasp; may be required to lift of move materials up to 25 pounds. Appropriate personal protective equipment (PPE), including closed-toe shoes, must be worn when working in the warehouse.

Work Environment:

100% Remote with Travel: Work environment is remote, based in Antioch, TN, and primarily indoors (home office, customer or vendor sites, or other business meeting venues); travel may involve exposure to varying weather and temperature conditions, as well as driving and traffic hazards. Travel to the company warehouse is required 3-4 times per month and depending on business needs.

Warehouse: Work environment is primarily within the company warehouse, indoors, with some variation in temperature and occasional exposure to outdoor weather conditions.

Compensation:
$21/hr to $24.50/hr determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package.

Intrigued to learn more?
When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like.

ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

ClearCaptions does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.

Protecting Your Candidate Experience
At ClearCaptions, your candidate experience matters to us. To ensure transparency and security throughout the hiring process, please keep the following in mind:
• All legitimate ClearCaptions job openings are posted exclusively on this careers page.
• Our recruiters will only contact you from verified @clearcaptions.com email addresses.
• We will never offer a job through LinkedIn messages or any social media platform.
• We will never ask for sensitive personal information (like banking details or Social Security numbers) during early stages of the hiring process.
We encourage all applicants to stay vigilant against online job scams, especially those that misuse company names or logos to appear legitimate. If you receive a message that seems suspicious or doesn’t follow these guidelines, please don’t engage. You’re welcome to verify any opportunity by reaching out to us directly at recruiting@clearcaptions.com.
We’re committed to a hiring process that is respectful, secure, and clear every step of the way.