Job Description

THE JOB

Mission of the role
The Logistics Coordinator ensures that our office pods and furniture are delivered and installed on time across Europe. The role acts as the operational control tower between customers, warehouses, manufacturers, carriers, and installation partners. Success depends on proactive communication, problem-solving, and keeping multiple stakeholders aligned under time pressure.
This is an operational specialist role, not a strategic supply chain or procurement position.

THE COMPANY
mute-labs and Berlin Acoustics share the same mission: creating better spaces for focused work, communication, and collaboration.
With mute-labs, we make silence in the workplace more accessible through our phone and meeting booths. Berlin Acoustics complements this offering with high-quality acoustic solutions for modern workspaces.
Together, our two brands are already established across several European markets, and we are now looking for someone to support the planning and execution of our logistics operations.

YOUR TASKS

• Disposition & Transport Management : You coordinate parcel, LTL, and FTL shipments across Europe, including carrier and freight forwarder bookings, transport planning, and delivery slot scheduling.
• Stakeholder Coordination: You work closely with customers, suppliers, warehouses, freight forwarders, and service providers to ensure smooth and timely deliveries.
• Packaging & Shipping Preparation: You coordinate packaging requirements and prepare markings, labels, and the necessary shipping documentation.
• Claims, Damage Management & Returns: You record and manage claims, investigate root causes, and coordinate credit notes, replacements, returns, and RMA cases.
• Master Data & ERP Management : You maintain accurate product, supplier, tariff classification, and Incoterm data, as well as logistics information such as weights and dimensions.
• Continuous Improvement: You develop and improve SOPs, templates, checklists, and workflows, and help automate logistics processes using our ERP system and Google Sheets.

YOUR PROFILE

• Several years of professional experience in logistics, disposition, transport coordination, or freight forwarding.
• Completed vocational training or a degree in logistics, supply chain management, or a related field is preferred.
• Excellent English skills are a must; German is a strong advantage.
• Additional European languages are a plus.
• Confident working with ERP systems such as Odoo or similar tools.
• Strong skills in MS Office or Google Workspace, especially Google Sheets.
• Basic understanding of business intelligence or reporting tools is helpful.
• Strong organizational skills and a structured, reliable working style.
• Hands-on mentality and confidence managing several shipments and stakeholders at the same time.
• Strong communication skills and a collaborative, team-oriented mindset.

ABOUT US

Here at mute-labs, we aim to enable companies to achieve more by democratizing silence in the workspace. And we’re not like any other Berlin start-up you might know:

• We’re “no tech” We know how to develop and sell great hardware products with a focus on sound-insulated phone- and meeting booths
  We have no investors and we really don’t want any. We've been profitable since day one.
  We continue to have a steep growth curve, not in employees or coffee cups consumed, but in revenue and profit.
  We’re not striving for an exit, we’re building a sustainable business for many generations to come.

Wondering what it's like to work here? We made a reel about it!

Are you as excited about mute-labs as we are? Then we are looking forward to getting to know you!