Job Description

Logistics Coordinator - ADM Logistics – Decatur, IL

This is a non-exempt level position.

The Logistics Coordinator position will work alongside the customer service team and act as the primary point of contact for their customer accounts. This position will be responsible for the day to day operations with each of their assigned customer accounts to ensure their transportation needs are met. The Logistics CSR will assist Sales Managers in onboarding new customers and work with them to ensure the customers have everything they need from our group. They will manage each load from pickup to delivery, enter new loads into our TMS system (McLeod TMS), rate new shipment requests, and work to profitably grow each existing customer handed down from the Sales group. The Customer Service Representative will report directly to the Customer Service Manager. This role will be based at our Decatur, IL North American Headquarters.

Job Responsibilities:

• Assist Account Management Team and Sales Team on day-to-day customer operations
• Work with Sales Team to onboard new customer accounts
• Manage each customer’s shipment from start to finish
• Understand customer’s business and utilize knowledge and resources to provide customized solutions to each account
• Address and support customer challenges, opportunities and threats while considering their tolerance for transit time, cost, risk and market conditions
• Own all aspects of the customer relationship, acting as the primary point of contact, and manage customer’s logistics needs including rate quotations, order management, and customer reports
• Elicit customer feedback to help guide future product and service offerings
• Transition large customer accounts to Strategic Account Managers to service and develop as needed
• Train additional team members, as necessary
• Logistics consulting and cost reductions
• Track and report trends in customer accounts to management, including revenue and load count reports
• Development and tracking of key performance indicators and metrics
• Establish and meet individual goals and objectives relating to all aspect of the position
• Participate in department sales and operational meetings
• Completion of customer tracking reports
• Track and trace shipments
• Enter orders and quotes
• Quoting customer business

Job Requirements:

• Excellent verbal communication skills with emphasis on telephone communications
• Strong organizational skills and attention to detail
• Aggressive self-starter with keen negotiation skills in order to be successful in this role
• Knowledge of brokerage, third party logistics and freight forwarding is helpful
• Previous sales experience is strongly preferred
• Proficient in Microsoft Office applications such as, Word, Outlook, Excel and PowerPoint is required
• A college degree is preferred
• Ability to build strong internal and external relationships
• Ability to work alone or in a team environment

Before applying for an exempt, non-exempt or hourly job opportunity, you are expected to initiate a discussion and share your intentions with your supervisor. * If you’ve been in your current position for more than 18 months, supervisor approval is not required. * If you’ve been in your current position for less than 18 months, verbal supervisor approval is required.
​Hiring Manager-David McDaniel ​
Recruiter- Sapna Upadhyay

City

Decatur

State

IL - Illinois

Location Country

United States

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.

Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

The pay range for this position is expected to be between:

$34,900.00 - $65,500.00