Job Description

What You'll Do

You will manage carrier selection and performance to ensure optimal shipping solutions and maintain a minimum of 95% on-time delivery. You will coordinate order processing, resolve shipping exceptions, and maintain ongoing communication with shippers and carriers. Occasional travel by automobile and airplane may be required for business purposes.

Essential Functions

• Consolidate, cube, and route orders to maximize service standards and margins.
• Assess carriers and determine the best routing solutions for orders.
• Manage and review new customer orders and perform manual data entry when required.
• Coordinate with shippers' customer service representatives regarding exceptions, rush orders, and order changes.
• Proactively resolve issues for customers, warehouses, and carriers and escalate to management as appropriate.
• Manage carrier performance to maintain a minimum of 95% on-time delivery and solicit new carrier base as needed.
• Maintain ongoing communication with shipping facilities and carriers to ensure proper execution.
• Other essential duties may be applicable and assigned as necessary.

What Experience and Education You Need

• Minimum 2 years of transportation and dispatch experience required.
• College degree preferred.
• Proficiency in Microsoft Office and AS/400 systems required.

What Could Set You Apart

• Effective verbal and written communication.
• Ability to manage multiple tasks efficiently.
• Adaptability and initiative in dynamic environments.
• General knowledge of national geography.
• Attention to detail in task management.
• Ability to make decisions and support outcomes.
• Ability to perform effectively under pressure in high-volume situations.
• Commitment to providing excellent customer service.

Physical Requirements

• Requires several hours per day of sitting, getting up and down from chairs, reaching, and/or bending.
• Requires manual dexterity with normal hand and finger movements for typical office work, including the operation of computers, telephones, and similar equipment.
• Requires ability to comprehend and communicate with others, verbally and/or in writing.
• May require travel by automobile and airplane for business.
• May require visits to warehouse operations in temperatures at or below freezing.
• May require the occasional lifting, carrying, positioning, and/or moving of objects weighing up to 20 pounds.

Americold is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. EOE/AA M/F/D/V.

Join the Cold Chain That Feeds the World.

For over 120 years, Americold has connected producers, processors, distributors, and retailers to ensure food stays safe, fresh, and accessible. With 240+ facilities across four continents and 14,000+ team members, we’re a global leader in temperature-controlled logistics. Our mission is to help our customers feed the world – and we’re looking for people who share that purpose. We value customer service, innovation, and inclusion, and we invest in our people’s growth and well-being. If you’re ready to make a meaningful impact in a company that puts people first, Americold is the place for you.