Job Description

Essential Job Duties

• Review and resolve issues escalated from second shift teams to ensure continuity of operations.
• Ensure rate agreements are properly executed, signed, and audited for accuracy and compliance.
• Monitor dispatched and IR loads, addressing orders that remain unassigned or inactive beyond expected timeframes.
• Manage and update same-day shipment statuses to ensure timely and accurate tracking.
• Track multi-day shipments and resolve pickup and delivery issues to minimize delays.
• Follow up on delivered loads with missing Bill of Lading (BOL) documentation and ensure proper receipt.
• Receive and manage inbound calls from assigned carriers, providing timely support and issue resolution.
• Proactively communicate shipment updates, delays, and resolutions to carriers and internal stakeholders.
• Additional duties, assigned to support business needs.

Required Qualifications – Required qualifications to effectively perform the job. An equivalent combination of education, training and experience will be considered. (Additional requirements may be designated by position.)

• High school diploma or equivalent; associate's degree in business or a related field is a plus.
• Some experience with order entry or a similar administrative role, preferably within the transportation or logistics industry is preferred.
• Some experience with customer service is preferred.

Knowledge, Skills and Abilities – May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.

• Proficient in Microsoft Office programs and other general office equipment.
• Organized thinker with exceptional attention to detail and accuracy.
• Excellent communication skills, both verbally and in writing.
• Ability to deliver exceptional customer service.
• Positive attitude, team player.
• Ability to multi-task.
• Intermediate-level data entry skills.
• Ability to work independently.
• Willingness to learn and assume responsibility.
• Personal responsibility to manage change.

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• General office conditions. Exposed to moderate noise levels.

Physical Abilities - Activities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Required to use close vision and be able to focus.
• Regularly required to talk and hear; frequently required to sit, stand and bend at the knee and waist, and walk.
• Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.
• Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.
• Regular attendance is a necessary and essential function.

This job description is intended to describe the general nature and level of work being performed and is not an exhaustive list of all duties, responsibilities, or qualifications. Employees may be required to perform other reasonably related duties as assigned to meet business needs. ACERTUS reserves the right to modify, revise, or update job duties, responsibilities, and requirements at any time.