Job Description

Are you someone who enjoys solving operational challenges, coordinating with multiple teams, and delivering outstanding customer support? Join Laundryheap and become part of a fast-growing global operations team supporting business customers across the UK.

As a Linen Operations Associate, you'll play a key role in ensuring smooth day-to-day operations by managing customer requests, supporting live logistics, coordinating with internal teams, and maintaining service excellence for our business clients.

If you thrive in a fast-paced environment where no two days are the same, we'd love to hear from you.

About Laundryheap

Laundryheap is one of the world's fastest-growing on-demand laundry and dry-cleaning companies, operating across 14+ international markets throughout Europe, Asia, and North America. Through technology, operational excellence, and exceptional customer service, we provide a convenient 24-hour laundry and dry-cleaning service trusted by thousands of customers every day.

As we continue expanding globally, we're looking for passionate operations professionals who enjoy taking ownership, solving problems, and making a real impact.

What You'll Do

Logistics Operations

• Monitor live delivery operations to ensure orders are completed efficiently and on time.
• Support drivers in real time through calls, chat, and internal communication platforms.
• Optimise delivery routes to maximise operational efficiency.
• Proactively resolve delivery issues including delays, routing challenges, and operational escalations.

B2B Customer Support

• Provide prompt and professional chat support to business customers across the UK.
• Resolve operational queries while delivering an exceptional customer experience.
• Escalate complex issues to relevant internal teams including Operations, Inventory, and Finance.
• Ensure timely updates and clear communication throughout the resolution process.

Order Management

• Review and process customer orders accurately.
• Verify order details including quantities, collection and delivery addresses, and time slots.
• Coordinate with internal teams to ensure seamless order fulfilment.
• Monitor order progress and resolve operational exceptions where required.

Driver & Operations Support

• Handle driver enquiries relating to scheduling, payments, operational issues, and general support.
• Maintain accurate records of driver interactions and follow up on outstanding issues.
• Help ensure sufficient driver availability to meet customer demand.

Continuous Improvement

• Support operational improvement projects and process optimisation initiatives.
• Monitor key operational KPIs and identify potential service bottlenecks.
• Maintain internal documentation and operational knowledge bases.
• Collaborate closely with teams across the UK to deliver high service standards.

What We're Looking For

• Bachelor's degree or equivalent qualification.
• 2+ years of experience in Operations, Logistics, Customer Support, Technical Support, or Supply Chain.
• Excellent verbal and written communication skills.
• Ability to multitask and perform effectively in a fast-paced operational environment.
• Comfortable working rotational shifts, including night shifts.
• Experience using email and live chat support platforms.
• Good working knowledge of Google Sheets or Microsoft Excel.
• Strong stakeholder management and coordination skills.
• A proactive, customer-focused, and solution-oriented mindset.

Nice to Have

• Experience supporting international customers, particularly UK or European markets.
• Previous experience in logistics, last-mile delivery, operations, or startup environments.
• Familiarity with CRM systems and live operations platforms.
• Strong analytical and problem-solving skills.
• Ability to work independently while collaborating effectively within a team.

Work Schedule

• Office-based role
• 9-hour shift (8 working hours + 1-hour break)
• 5-day work week
• Two rotational week-offs
• Rotational shifts, including nights

Why Join Laundryheap?

• Join one of the fastest-growing global technology-enabled logistics companies.
• Work with international teams supporting business customers across multiple markets.
• Be part of a collaborative, ownership-driven culture where your ideas make a difference.
• Gain exposure to live logistics, customer operations, and business account management.
• Competitive salary with shift allowance.
• Comprehensive health insurance.
• Excellent opportunities for career growth in a rapidly expanding global business.

Ready to Build the Future of B2B Logistics?

If you're passionate about operations, customer experience, and solving real-world logistics challenges, we'd love to hear from you.

Apply today and become part of Laundryheap's global operations team.