Primary Responsibility:

Manages carriers in determining the best shipping solution balancing price, service, and carrier availability. Manages carrier performance to maintain a minimum of 95% on-time delivery using effective problem-solving skills.

What You’ll Do:

• Consolidate, cube and route orders to maximum service standards and margins where required.
• Assess carriers and determine the best solution to route orders to maximum service standards and margins when required.
• Manage and review new customer orders/requests and manual data entry of orders when required.
• Coordinate with shippers’ customer service representatives on exceptions, rush orders and order changes.
• Proactively provide problem-resolution for customers, warehouses and carriers.
• Manage carrier performance to maintain a minimum of 95% on-time delivery performance levels.
• Solicit and develop new carrier base.
• Establish dedicated and committed carrier requirements for peak seasons.
• Negotiate spot rates with customers and carriers. 
• Escalate issues to management as appropriate.
• Maintain on-going communication with shipping facilities and carriers to ensure proper execution.
• Other duties as requested.

What Experience and Education You Need:

• 2-5 years transportation and dispatch experience; or equivalent combination of education and experience.
• College degree a plus.
• Computer literacy: Microsoft Office and AS/400 experience preferred.

What Could Set You Apart:

• Excellent communication skills.
• Strong problem-solving skills.
• Ability to work in a fast-paced environment.
• Ability to handle multiple tasks at the same time.
• Flexibility and initiative.
• Knowledge of national geography a plus.
• Must be detailed-oriented and possess the ability to handle multiple tasks at the same time, efficiently and effectively.
• Excellent communication skills both verbal and written.
• Strong problem-solving skills, demonstrates a sense of urgency, consistently delivers on commitments, and takes initiative.
• Ability to make decisions and stand behind decision made.
• Ability to perform well under pressure and in a high-volume and changing environment.
• Flexibility and initiative.
• Strong customer service orientation.

Physical Requirements:

• Requires the ability to sit for long periods of time, with frequent interruptions.
• Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending.
• Requires manual dexterity with normal hand and finger movements for typical office work.
• Talking, hearing, and seeing are important elements of completing assigned tasks.
• May require travel by automobile and airplane up for business.
• May require a visit facility operations in temperatures at or below freezing.
• May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds.
• Requires the use of various electronic tools.
• Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes.
• Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management.

Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws.
EOE/AA M/F/D/V DFW.