Job Description
OnTrac is hiring a Logistics Coordinator!
Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter!
Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.
Location: Remote - This position may be performed remotely in states where the company is authorized to employ individuals.
Compensation: The expected hourly pay range for this position is $19.23 - $24.03 per hour, with full potential pay range over a successful candidate’s tenure in the position of $19.23 - $28.84 per hour. Actual compensation will be determined based on experience, skills, internal equity, geographic location, and other job related factors.
This position may also be eligible for shift differentials, overtime pay, or other forms of additional compensation, in accordance with applicable Company policies and law.
Employment Logistics:
The Logistics Coordinator plays a key role in supporting the flow of shipments by facilitating communication between drivers, vendors, and customers. In this fast paced role, you’ll monitor active shipments, manage scheduling needs, track air waybills and flights, and help resolve delays to ensure products arrive quickly and safely. Success in this position requires strong attention to detail, clear communication, and the ability to stay organized while managing multiple moving parts.
Unpacking the Benefits:
Full time hourly employees are eligible for a comprehensive benefits package, which may include::
• Medical, dental, and vision insurance
• Life insurance and short and long-term disability coverage
• 401(k) retirement savings plan with company match
• Student Loan Repayment
• Accrued vacation, beginning on the first day of employment, with accruals up to 96 hours for the first year of employment with tenure-based increases up to 160 hours
• Paid sick leave*
• Two (2) paid floating holidays per year (available after 90 days of employment)
• Six (6) paid company holidays
• Two (2) weeks paid pregnancy disability leave, four (4) weeks paid parental bonding leave, subject to eligibility requirements
• Employee assistance, wellness, and other benefit programs
Benefits eligibility and offerings are subject to the terms and conditions of applicable benefit plans, Company policies, and governing law.
The Must-Haves:
• High school diploma or GED
• Strong attention to detail and solid organizational skills
• Clear and professional communication skills (phone and email)
• Ability to work in a fast paced environment with frequent changes
• Industry experience in logistics, transportation, or dispatch preferred
Your Mission in Motion:
A summary of key responsibilities for the role is outlined below. Additional duties may be assigned as needed to support business objectives.
• Support customer communication: Professionally communicate with customers via phone and email, respond to inquiries, and review shipment documentation for accuracy.
• Coordinate scheduling and execution: Manage new order requests, schedule pickups and deliveries, and ensure alignment with customer and vendor requirements.
• Monitor active shipments: Track shipments in the operations platform, monitor driver updates, and ensure all status information is accurate.
• Manage air cargo operations: Develop flight plans, create air waybill bookings, track air waybills through airline cargo sites, and monitor active flights.
• Stay ahead of disruptions: Identify cancellations or diversions and develop alternate plans to maintain service continuity.
• Ensure quality and resolve issues: Coordinate driver performance, investigate delays, and provide leadership with detailed escalations and resolutions.
Paving your way to your success:
• You communicate clearly and professionally, building confidence with customers, drivers, and vendors.
• You stay organized and detail focused, managing multiple shipments and tasks with accuracy.
• You remain calm and adaptable in fast moving situations, adjusting plans when disruptions occur.
• You solve problems proactively, investigating delays and identifying practical solutions.
• You take ownership of your work, following through on commitments and ensuring customers receive reliable service.
Posting Timeline:
This job posting is anticipated to remain open for at least 15 days from the date of posting
Disclosures:
*Washington state employees are eligible for up to 56 hours of paid sick leave annually.
The salary range above represents the national range for this position. The salary range may be inclusive of several career levels at OnTrac, and the actual base salary offered may vary depending on several factors including, but not limited to: Geographic location, candidate experience and qualifications, job-related skills and competencies, market alignment, and financial considerations.
Compensation decisions are made based on the specific circumstances of each hire to ensure fair and competitive pay.
If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply!
OnTrac is proud to be an Equal Opportunity Employer
Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply.
