Job Description

The Logistics Coordinator is responsible for the accurate execution of freight activities across all shipping modes. This role ensures compliance with NMFC classification standards, carrier requirements, and customer-specific routing protocols to prevent chargebacks and penalties. The coordinator upholds Regulatory-defined procedures, maintains shipment documentation accuracy, and supports adherence to applicable international shipping regulations and compliance processes.

• Coordinate daily LTL and FTL shipments, selecting appropriate carriers, confirming pickup details, and ensuring timely dispatch
• Interpret and apply NMFC classification rules and density-based criteria to outbound shipments
• Accurately prepare and review all required shipping documentation (including Bills of Lading and supporting paperwork), ensuring completeness and compliance with carrier, customer, and regulatory standards
• Support Customer Service by responding to shipping inquiries, freight charge estimates, and documentation requests
• Monitor shipment exceptions and accessorial charges; escalate recurring trends for operational or compliance improvement
• Maintain shipping records, documentation, and exception logs in support of internal audits and KPI tracking
• Coordinate trailer movements and internal transfers between facilities in collaboration with Inventory and Receiving.
• Prepare basic documentation for international shipments (e.g., commercial invoices, packing lists); coordinate with third-party brokers and follow internal Regulatory guidance
• Ensure compliance with company-defined processes and policies, including standards set forth by the Regulatory department.
• Verify shipment completeness and accuracy against pick lists and Bills of Lading before release.
• Communicate with drivers and assign dock doors for efficient loading and flow.
• Support annual physical inventory and collaborate Inventory team to resolve discrepancies.
• Foster teamwork and uphold Betco’s mission and values.

Requirements

BEHAVIORAL CAPABILITIES

INTEGRITY: Does not ethically cut corners. Remains consistent in terms of what one says and does and in terms of behavior towards others. Earns trust of coworkers. Puts organization above self-interests.

CUSTOMER FOCUS: Regularly monitors customer satisfaction. Meets internal and external customer needs in ways that provide satisfaction and excellent results for the customer.

ENERGY: Exhibits energy, strong desire to achieve, high dedication level.

ANALYSIS SKILLS Identifies problems/opportunities. Analyzes problems and elevates to Customer Service Lead or Customer Service Manager, if necessary.

INITIATIVE: Goes beyond the “call of duty,” finds ways to exceed customer expectations. Shows bias for action (“do it now”).

ORGANIZATIONAL SKILLS: Can perform multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information in a useful manner.

PRIORITIZING & COMPLETING TASKS: Spends his/her time on what’s important; quickly zeros in on the critical few and focuses to meet deadlines; remains focused.

TIME MANAGEMENT: Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others.

WRITTEN/VERBAL COMMUNICATIONS Is able to write and speak clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.

DRIVE FOR RESULTS: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers.

EDUCATION and/or EXPERIENCE

• High School Diploma or GED required; associate’s degree in supply chain, Business, or related field preferred.
• Minimum 5 years of experience in logistics or supply chain operations.
• General familiarity with export requirements and international shipping documentation preferred.
• Proficient in Microsoft Office Suite; strong Excel skills preferred (e.g., pivot tables, lookups, formatting).
• Experience using TMS platforms, freight portals, or classification software such as ClassIT is helpful.
• Strong attention to detail and ability to manage time-sensitive tasks with accuracy.

REQUIRED SKILLS

• Microsoft Office Suite
• Proficient in Excel

PHYSICAL REQUIREMENTS

• Able to lift 50 pounds

Equal Opportunity Employer