Job Description

Logistics Coordinator

Key Responsibilities – Logistics Coordinator

• Documentation Management
  • Prepare, review, and maintain all shipping and receiving documents (BOLs, packing lists, invoices, PODs, etc.).
  • Ensure compliance with company, customer, and regulatory documentation requirements.
  • Maintain accurate filing systems (digital and physical) for all logistics-related records.
• Communication & Coordination
  • Act as the primary point of contact between the warehouse team and customers for logistics documentation and service updates.
  • Coordinate with warehouse staff to track shipments, resolve discrepancies, and provide timely updates to customers.
  • Support issue resolution by escalating and following up on documentation errors, delivery exceptions, or claims.
• Invoicing & Financial Support
  • Generate, verify, and process logistics-related invoices in alignment with contractual agreements.
  • Communicate billing details to customers and internal finance teams, ensuring accuracy and timeliness.
  • Assist in resolving discrepancies in billing, payments, and supporting claims processes.

Qualifications

• Bachelor’s degree in Business, Supply Chain Management, Logistics, or related field preferred.
• 2+ years of experience in logistics coordination, supply chain operations, or customer service (warehousing experience a plus).
• Strong organizational skills with attention to detail and accuracy.
• Excellent communication skills (verbal and written) for cross-team and customer interactions.
• Proficiency in MS Office (Excel, Word, Outlook); familiarity with ERP/WMS systems preferred.
• Ability to manage multiple priorities in a fast-paced environment.

Key Competencies

• Detail-oriented and process-driven.
• Strong problem-solving and follow-up skills.
• Customer-focused with ability to build positive relationships.
• Adaptability to shifting priorities and time-sensitive tasks.

Why work at BTI?

We’re committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development. We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.

We comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations. We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully.