Job Description

Overview

The Brokerage Account Manager is responsible for the day-to-day management, performance, and growth of an assigned portfolio of brokerage customers. This role serves as the primary point of contact for customers and is responsible for developing a strong understanding of each customer's supply chain, operational requirements, and business objectives.

The Account Manager will own customer service and execution, identify opportunities for growth and operational improvement, and partner with internal teams to ensure customer expectations are consistently met. Success in this role requires strong relationship management, problem-solving, commercial awareness, and the ability to operate effectively in a fast-paced transportation environment.

Responsibilities

Scope

• Manage an assigned portfolio of brokerage customers representing approximately $5–10MM+ in annual revenue
• Maintain ownership of customer relationships, service performance, revenue, and profitability
• Manage an average of 20+ shipments per day / 100+ shipments per week, depending on assigned book of business
• Support the achievement of weekly, period, and annual revenue and margin targets
• Serve as the primary point of contact and first line of support for assigned customers
• Collaborate closely with Brokerage Operations, Carrier Operations, Business Development, Pricing, IT, Finance, and leadership

Key Responsibilities

• Develop and maintain strong relationships with key customer contacts to drive customer satisfaction, retention, and long-term partnership
• Develop a comprehensive understanding of assigned customers' supply chains, transportation requirements, service expectations, and strategic initiatives
• Maintain ownership of day-to-day customer execution, ensuring shipments are accepted, built, scheduled, and managed accurately
• Proactively monitor customer performance and resolve service issues before they negatively impact the customer
• Identify potential growth opportunities within existing accounts and develop solutions that create value for both the customer and PLCI
• Partner with leadership and Business Development on customer growth strategies and account planning
• Utilize freight market knowledge, historical performance, and pricing tools to support annual bids, mini-bids, spot opportunities, and ad hoc pricing requests
• Monitor account profitability and identify opportunities to improve margin, service, and operational efficiency
• Analyze customer KPIs and service trends to identify root causes and implement corrective actions
• Provide regular customer and internal reporting related to volume, revenue, margin, service performance, and account growth
• Develop forecasts for assigned customers and communicate anticipated changes in volume, revenue, or customer requirements
• Collaborate cross-functionally with Carrier Operations and other internal teams to ensure customer commitments are executed successfully
• Escalate significant service, financial, or customer relationship risks to leadership while maintaining ownership through resolution
• Maintain accurate customer documentation, SOPs, pricing information, and operational requirements
• Demonstrate flexibility to support customer needs outside normal business hours when required

Compensation & Benefits:

• The expected compensation range for this position is between $54,700 - $82,050.
• Location, confirmed job-related skills, experience, and education will be considered in setting actual starting salary. Your recruiter can share more about the specific salary range during the hiring process.
• Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.
• In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.

Qualifications

• 10% External – New and existing customers and asset-based carriers 
• 30% Internal - Collaboration with business development, carrier ops, IT, and leadership team 

Travel: Approximately 5% travel may be required for customer meetings, business reviews, and other business needs.

Qualifications: 

• Bachelor's degree preferred
• 1-2+ years of transportation, freight brokerage, supply chain, logistics, or account management experience preferred
• Strong understanding of freight brokerage operations and transportation fundamentals preferred
• Demonstrated ability to develop and maintain strong customer relationships
• Ability to anticipate customer needs, identify potential issues, and proactively develop solutions
• Strong analytical and problem-solving skills with the ability to use data to drive decisions
• Drive for Results to excel at customer service and account development 
• Ability to learn and effectively utilize freight pricing techniques, market intelligence, and brokerage tools
• Strong negotiation and communication skills
• Ability to prioritize multiple customers, shipments, and competing priorities in a fast-paced environment
• Strong attention to detail and commitment to operational execution
• Proven ability to collaborate effectively across multiple teams and functions
• Results-oriented with a strong sense of accountability and ownership
• Adaptable and comfortable operation in an evolving, growth-oriented business environment
• Willingness to take ownership and demonstrate a "Whatever It Takes" mentality to support customers and the broader team

Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable laws, including but not limited to, San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance; and Chapter XVII, Article 9 of the Los Angeles Municipal Code, commonly referred to as the Fair Chance Initiative for Hiring Ordinance. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity / Age If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy. Please view our Pay Transparency Statement.