Job Description

The Billing Specialist is responsible for accurately processing and managing billing transactions in Shipwell while ensuring compliance with company policies and procedures. This role plays a key part in maintaining efficient billing practices through Shipwell, resolving customer inquiries, and supporting internal teams with billing-related tasks. The ideal candidate is detail-oriented, organized, and able to work in a fast-paced, collaborative environment.

Detailed Description:

• Review and process accurate and timely customer invoices in Shipwell
• Verify billing details for completeness and accuracy with 3rd-party vendors before submission
• Maintain and update customer billing accounts to ensure accuracy and compliance
• Communicate with Vendors when billing corrections are needed
• Ensure supporting documentation aligns with company policies and invoicing guidelines
• Collaborate with internal teams to gather necessary billing information and resolve discrepancies
• Provide exceptional customer service by addressing billing inquiries and resolving issues in a timely manner
• Support continuous process improvement initiatives related to billing operations
• Perform other related duties as assigned

Job Requirements:

• Excellent verbal and written communication skills, including emails, memorandums, as well as presentations in both one-on-one and group settings
• Strong organizational skills with time management and multi-tasking abilities
• Ability to solve problems and create departmental efficiencies
• Broad base of knowledge and skills related to maintaining accounting records, specifically for accounts receivable
• Ability to delegate duties, tasks, and reports
• Proficient in detailed data entry
• A self-starter with the ability to work independently and with a team
• Ability to be resourceful and proactive in dealing with challenges
• Ability to work under pressure
• Persistence in finishing projects in spite of hindrances
• Ability to adjust and adapt to changing schedules, individuals, and tasks
• Proficient in the use of computers and applications such as Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)

Minimum Qualifications:

• High School Diploma or GED
• 3+ years of experience in an administrative role

Preferred Qualifications:

• Associate’s degree
• Previous experience in billing
• 3+ years of billing experience
• Familiarity with Shipwell software

Additional Details:

The Billing Specialist must be able to work in a time-sensitive, high-visibility role while maintaining a calm, professional demeanor when adversity arises. Work is primarily in a climate-controlled office environment with minimal safety/health hazard potential. The employee is regularly required to be in the office and sit, stand, or walk, with occasional lifting (overhead, waist level) from the floor, bending, and frequent near vision use for reading and use of a computer, telephone, and other office equipment.

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