Job Description

Job Description – Logistics & Finance PMO Position: Logistics & Finance PMO Analyst / Specialist Department: PMO / Business Operations Experience: 5–8 years (adjustable based on requirements) Role Type: 6 months rolling contract Japanese : N3 1. Role Overview We are looking for an experienced PMO professional with strong project management, governance, and reporting capabilities, along with a good understanding of Logistics, Customer Service, After-Sales Operations, and Finance processes. The candidate will be responsible for coordinating and monitoring business and operational projects across Logistics and Finance functions, ensuring effective project governance, process standardization, financial tracking, and timely delivery of business initiatives. The ideal candidate should have experience in PMO/project management, exposure to logistics and after-sales operations, and working knowledge of financial processes such as budgeting, cost tracking, financial reporting, forecasting, and variance analysis. 2. Key Responsibilities A. PMO & Project Governance Drive end-to-end PMO activities across Logistics and Finance projects and initiatives. Develop and maintain project plans, timelines, milestones, deliverables, and action trackers. Monitor project progress against agreed scope, timelines, budgets, and objectives. Maintain RAID logs (Risks, Assumptions, Issues, and Dependencies). Establish and maintain project governance frameworks, reporting mechanisms, and review processes. Prepare project status reports, dashboards, and management presentations. Coordinate project review meetings, steering committee meetings, and stakeholder discussions. Ensure adherence to PMO standards, processes, and documentation requirements. B. Logistics & Customer Service Operations Coordinate projects and process improvement initiatives across logistics and supply chain functions. Understand end-to-end logistics operations, including order management, transportation, warehousing, shipment tracking, and delivery management. Support initiatives involving customer service and after-sales operations. Understand processes related to: Customer queries, complaints, and escalations. Order fulfilment and delivery coordination. Returns and reverse logistics. Warranty and repair management. Product replacement and exchange processes. Service request and ticket management. Monitor operational performance and track KPIs such as delivery TAT, SLA adherence, customer satisfaction, and complaint resolution. Coordinate with logistics, customer service, warehouse, and service operations teams to drive operational improvements. C. Finance & Financial Performance Management Support financial tracking and governance for Logistics and Finance-related projects. Monitor project budgets, actual expenditures, forecasts, and financial variances. Coordinate with Finance teams on budgeting, cost tracking, financial planning, and reporting. Track logistics-related costs, including transportation, warehousing, distribution, reverse logistics, and after-sales service costs. Support financial analysis to identify cost-saving opportunities and operational efficiencies. Monitor project business cases, financial benefits, ROI, and cost optimization initiatives. Track planned versus actual savings and ensure benefits realization. Support financial reporting, budget reviews, and management presentations. Coordinate with finance stakeholders for invoice tracking, purchase orders, vendor payments, and expense reconciliation, where applicable. D. Process Management & Continuous Improvement Identify process gaps across Logistics, Customer Service, After-Sales, and Finance functions. Drive process standardization, documentation, and implementation of best practices. Support process mapping, root cause analysis, and corrective action tracking. Identify opportunities for cost optimization, process efficiency, and improved service delivery. Monitor implementation of process improvement initiatives and measure business outcomes. Support SOP development and process compliance initiatives. E. Reporting & Business Performance Management Develop and maintain integrated project and operational dashboards. Track business KPIs, financial metrics, project milestones, and operational performance. Prepare weekly, monthly, and quarterly management reports. Consolidate data from Logistics, Customer Service, and Finance teams. Analyze trends, identify performance gaps, and highlight risks and improvement opportunities. Provide management visibility into project health, operational performance, financial performance, and cost optimization. F. Stakeholder & Vendor Management Coordinate with Logistics, Finance, Customer Service, Supply Chain, Procurement, and Operations teams. Facilitate cross-functional discussions and ensure alignment between business and support functions. Coordinate with vendors and service providers on deliverables, costs, timelines, and performance. Track action items, escalations, and resolution of critical issues. Ensure effective communication across stakeholders and timely project execution. 3. Required Skills & Competencies Skill Area Expected Competency PMO Experience Project planning, governance, monitoring, tracking and reporting Logistics Knowledge Transportation, warehousing, distribution and order fulfilment Customer Service Complaint management, customer escalations and service delivery After-Sales Operations Warranty, repairs, returns, replacements and reverse logistics Finance Knowledge Budgeting, forecasting, cost tracking and financial reporting Financial Analysis Budget vs. actuals, variance analysis, ROI and cost optimization Project Controls RAID management, milestone tracking and dependency management Process Management SOPs, process mapping, standardization and continuous improvement Business Reporting MIS, dashboards, KPIs and management presentations Stakeholder Management Cross-functional coordination and vendor management Tools Advanced Excel, PowerPoint, Power BI, MS Project, SAP or equivalent 4. Finance Knowledge – Expected Exposure The candidate should have a working understanding of the following financial processes: Budget planning and monitoring. Actual versus budget analysis. Cost centre and expense tracking. Forecasting and financial reporting. Logistics and operational cost analysis. Invoice, PO, and vendor payment tracking. Cost optimization and savings tracking. Business case preparation and ROI analysis. Financial performance dashboards. Benefits realization and financial governance. Note: This role requires working knowledge of Finance and financial controls; it is not intended to be a core accounting or financial reporting role. 5. Educational Qualifications Bachelor's degree in Finance, Commerce, Business Administration, Supply Chain Management, Engineering, or a related discipline. MBA in Finance, Operations, or Supply Chain Management is an added advantage. PMP, PRINCE2, Lean Six Sigma, or equivalent certifications are desirable. Strong proficiency in MS Excel and PowerPoint is essential. Experience with SAP, ERP systems, or Power BI is an advantage. 6. Ideal Candidate Profile The ideal candidate should: Have prior experience in PMO, project management, or project coordination. Possess practical knowledge of Logistics, Customer Service, and After-Sales Operations. Have working knowledge of Finance processes, budgeting, cost management, and financial reporting. Be capable of tracking both operational and financial performance. Understand logistics costs and their impact on overall business performance. Have experience preparing management dashboards, MIS, and performance reports. Demonstrate strong analytical, problem-solving, and stakeholder management capabilities. Be comfortable coordinating with multiple business functions and senior stakeholders. Have the ability to translate business and financial data into actionable management insights. 7. Recommended Candidate Evaluation Matrix Competency Weightage PMO / Project Management Experience 30% Logistics / Customer Service / After-Sales Knowledge 25% Finance & Financial Management Knowledge 20% Reporting & Data Analytics 10% Process Improvement & Governance 10% Stakeholder Management 5% 8. Key Hiring Differentiator Recommended hiring profile The focus should be on a PMO professional with cross-functional exposure to Logistics and Finance , rather than a pure Logistics Operations professional or a Finance Analyst. The candidate should be capable of connecting three key areas: PMO: Project governance, planning, tracking, reporting, and stakeholder management. Logistics: Customer service, after-sales support, order fulfilment, returns, and service delivery. Finance: Budgeting, cost tracking, financial analysis, variance reporting, and cost optimization. Suggested target candidate profiles Logistics & Finance PMO. Supply Chain PMO with Finance exposure. Business Operations PMO. Logistics Project Manager / Coordinator with financial tracking experience. Customer Service & After-Sales PMO with Finance knowledge. Operations PMO with budgeting and cost management experience.