Job Description

OUR CLIENT is a global building materials manufacturer and a pioneer in lightweight construction solutions, providing safe, sustainable, and innovative products for the construction industry worldwide. Its core activities include the design, production, and global supply of products such as gypsum boards, cellulose and mineral insulation materials, fiber cement products, and other lightweight construction solutions. The Service Center in Vilnius provides financial, procurement, digital marketing, data management, and other business services to our clients’ companies worldwide. It is a professional competence center that contributes to the group's efficiency and growth. The center employs specialists from various fields, and the work environment is designed to support both on-site and remote work.

Responsibilities

• Coordinate transportation, export, and logistics processes, ensuring timely and cost-efficient delivery of goods to customers.
• Plan and organize shipments together with production, warehouse, freight forwarders, carriers, and logistics partners.
• Coordinate export and customs-related documentation processes for international shipments.
• Ensure compliance with transportation, export, and customs requirements across different markets.
• Prepare and verify transportation and export documentation (CMR, invoices, waybills, EX documents, and other shipping-related paperwork).
• Receive and process customer orders accurately and according to internal procedures.
• Communicate with customers regarding deliveries, transportation schedules, products, and order-related questions.
• Manage logistics incidents such as delays, damaged goods, incorrect deliveries, and ensure timely resolution.
• Coordinate courier shipments and ensure smooth delivery execution.
• Register and manage claims in Salesforce and SAP systems.
• Ensure smooth communication between internal departments to guarantee operational efficiency and customer satisfaction.
• Prepare reports and analyze logistics, transportation, and customer service performance indicators.

Requirements

• Higher or vocational education (preferably in management, logistics, or administration )
• At least 1 year of experience in a similar role.
• Excellent Lithuanian and very good English (B2 or higher).
• Attention to detail and accuracy.
• Strong computer skills (proficient in all Microsoft Office programs).
• Effective communication and teamwork skills.
• Analytical skills with a strong focus on results and precision.
• Excellent time management skills, ability to meet deadlines, and ensure high-quality customer service.

Benefits

• Professional team to work within an international environment and multi-cultural business, exploiting modern working methods and tools.
• Clear and honest performance and salary evaluation.
• Annual performance-based bonus plan aligned with company policies.
• Health and Accident insurance.
• Additional annual leave days (after 1 year).
• Access to the Employee Assistance Program, offering free legal and financial advice, as well as quick access to private counselling services.
• Ability to work flexible hours.
• Hybrid work possibility: at least half of working days should be performed from the office.
• Compensation to set up home office.
• Personalized development opportunities and training.
• Workation: work 1-2 months per year from any EU country.
• Parking/transportation compensation.
• Team buildings/ Summer or Winter parties / Other social and well-being events.

Salary range:

2200-3200 €/mon. Gross. The specific salary depends on the candidate's work experience, skills, competencies.

Only shortlisted candidates will be contacted.