Job Description
Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!
Our core values:
Integrity – We do what’s right, even when no one is looking.
Improvement – We do it well. Then we do it better.
Caring – We put ourselves in others’ shoes.
Authenticity – We like people, not pretense.
Determination – We kick down walls.
Reporting to the Customer Support Manager, the Logistics Administrator assists and supports our customers by ensuring that invoicing is completed quickly, accurately and efficiently. The ideal candidate would be an extremely detail oriented individual who can multi-task and work in a fast paced environment
As a Logistics Administrator, you will ..
- Review customer payments for booked deliveries to ensure sufficient funds are available prior to fulfillment.
- Release orders with sufficient funds to the Warehouse team for fulfillment and delivery preparation.
- Review orders with exceptions and update order information including delivery addresses, statuses, and related details to support next-day fulfillment readiness.
- Assist with customer and third-party pickups by reviewing payment status, stock allocation, and releasing orders to the Warehouse team.
- Review and action daily fulfillment dashboards to ensure delivery orders are properly processed and exceptions are addressed in a timely manner.
- Update systems to support accurate invoicing of products and completed deliveries.
- Create credit notes and assist in resolving invoicing discrepancies and billing issues.
- Investigate, reconcile, and resolve serial number discrepancies and inventory-related concerns.
- Upload delivery paperwork and supporting documentation into systems accurately and in a timely manner.
- Collaborate with Warehouse, Delivery, Credit, Sales Support, and Customer Service teams to resolve operational issues and support daily execution.
- Provide timely follow-up and support on delivery and fulfillment exceptions to ensure smooth operational flow.
We hope you are passionate about...
- Working in a fast-paced environment and prioritizing tasks
- Collaborating with internal departments to coordinate the delivery process
- Problem-solving and handling inter-departmental inquiries and concerns
The experience we need...
- Previous logistics experience an asset
- Previous administrative experience an asset
- Proficiency with MS Office
- Strong attention to detail and the ability to work well under pressure and handle an ever changing workload
- Excellent written and verbal communication skills
- Detail-oriented
- Good organizational skills with the ability to prioritize daily tasks to meet deadlines under pressure
- Willingness to work additional time where necessary to ensure that tasks are completed on time
- Availability to work any day including Saturdays and Sundays
Schedule and Compensation
- Schedule: 5 days a week (Either Monday to Friday or Tuesday to Saturday)
- Salary $ 22.65 per hour
Why Join Trail:
- Competitive salary
- Generous employee discounts
- Career Development Opportunities
- Employee Recognition Program
- Company events
- Fun and dynamic work environment where your strengths and personality shine!
We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?
