Job Description

About Charter:

Founded in 1997, Victoria headquartered Charter has grown into one of Canada’s foremost fastest growing Information Technology providers in the country, providing a broad array of high value product and service solutions to clients operating some of the most mission critical networks and applications.

If you are looking to be an integral part of a vibrant, success-based environment with the core values of empowerment, flexibility, agility, innovation, high knowledge based, life balanced, and high ethics deeply embedded into the everyday culture then Charter is a place for you to look. We are a high energy business focused team, providing the highest possible customer experience, with best-in-class engineering support.

About the Role:

The Logistics Administrator is responsible for daily domestic shipping, receiving, and storage operations for Charter and its clients. This is a blended role consisting of approximately 70% administrative duties and 30% hands-on warehouse support, preparing physical orders, and managing paperwork while providing strong administrative support to our sales, project management, and order administration teams to ensure smooth and timely deliveries.

Responsibilities:

• Responsible for third party logistics, tracking and updating of IT resources, coordinating and assigning courier vendors based on customer demands and service requirements for our domestic shipments
  
• Request domestic shipping quotes and resolve discrepancies between quotes and invoices
• Work closely with multiple departments and customers to identify and report trends, resolve issues/escalations, implement best practices, reduce costs, and drive project deliverables
• Communicate and maintain standard operating procedures while driving quality and adherence across the organization
• Manage warehouse located in Burnaby, BC including assets, project hardware, and storage
• Organize and store shipments until outgoing order requests are received
• Pick, pack, and prepare goods for shipment; assemble crates, pack items into boxes/pallets, and affix tracking labels or shipping instructions
  
• Conduct regular inventory audits and physical counts across both warehouse and office environments
• Maintain and facilitate relationships with suppliers, couriers/freight providers

Required Qualifications and Experience:

• At least 2 years' experience with shipping/receiving administration in an office setting
  
• Experience with an order administration system is an asset

Knowledge, Skills & Abilities:

• Sound knowledge of MS Office (Outlook, Excel, and Word; Dynamics 365 is a bonus!)
• Able to quickly learn programs and adapt as needed
• Ability to manage multiple priorities and produced results within deadlines
• Demonstrated individual judgement with a proven ability to analyze and solve complex problems
• Tactful, with a demonstrated ability to effectively communicate, both written and verbally, with all stakeholders
• Highly organized, with both data and high volumes of communication
• Proven accurate data entry and attention to detail

Working Conditions:

• In-office position
• Overtime as required