Job Description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

YOUR MISSION:
To ensure the physical movement of stock both in and out of the Logistics Department, ensure that this is correctly documented, the computer records match the movement of stock.
Organise transport of stock for Retail and Wholesale.
Organise and export returns shipments and CS shipments abroad.
To follow Procedures, the Richemont transport directives and ensure products are moved in a secure and compliant way at all times ensuring deadlines and SLAs are met.

HOW WILL YOU MAKE AN IMPACT?
E-com return management:

• Manage E-com returns, quality check products, complete SAP flow correctly.
• Liaise with E-com department in case of discrepancies and 3rd choice information.
• Liaise with CS department concerning faulty or damaged products.
• Liaise with Maison regarding clearing of the stock received.
• Pick and pack for onwards shipping depending on Maison decision.
• Prepare export documentation and liaise with carriers to organise shipping
• Ensure SAP is updated and stock cleared on a weekly basis.

Inbound process:

• Ensure parcels received are opened within an authorised Inbound area and within the timeframe outlined in our KPI’s.
• Operation of shutter and physically taking in deliveries, whilst ensuring all procedures are followed
• Quality check, serial number and packaging/document checks to be performed
• Goods received in SAP
• Brand colleagues informed of the goods arrival, quality and packaging situation
• Articles put away in their dedicated area or passed to colleagues in CS (repairs)
• Liaise with brand colleagues on discrepancies or missing SAP flow to ensure stock situation is always correct and up to date.

Pick up & delivery and Outbound process

• To assist with pick up and delivery, a service where a shipping kit is sent to a client for them to return their repair to us. This involves booking DHL shipments online, picking and packing the correct kit dependent on the brand and ensuring shipments are processed accurately. This also involves communicating with the brands directly.
• Process transfers and ODN’s, Pick & Pack goods, checking serial number and quality.
• Create shipments and book the appropriate carrier according to the Transport Directive.
• Ensure all shipments are processed within the requested time frame to avoid delays, and within our KPI’s.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Logistics and stock management experience, min 2 years
• Flexibility, able to work as part of a team as well an on your own.
• Fast reaction and able to prioritize.
• Open minded regarding projects and changes.
• Computer Literate, SAP experience a benefit.
• Able to work under pressure
• Able to work independently and take personal ownership, whilst being able to work as part of a team
• Efficient and organized with good time management skills
• Customer Focused with a ‘Can-do’ positive approach

#Richemont #WeCraftTheFuture