Job Description

Logistics Administrative Assistant, Part Time

Why This Role Matters
• The Logistics Administrative Assistant supports our Logistics Coordinators and Client Service teams in a dynamic, fast-paced, fulfillment environment.
• Operating with a positive can-do attitude and with determination to find a winning solution are the key reasons our Logistics teams are successful in delivering for our customers.

Who is Fraser Direct?
Fraser Direct is a provider of end-to-end supply chain services to the Canadian marketplace. Our services include Warehousing & Fulfillment, Transportation & Logistics, Customs Brokerage, Freight Forwarding.

Domestically, our logistics teams work closely with our shipping and client service departments to ensure that our carrier partnerships are strong and that final-mile deliveries are made on time and cost-effectively.

What You’ll Own
Carriers and Couriers
• Completing daily track & trace, escalating carrier service and performance concerns
• Quoting courier shipments for clients
• Resolving escalations and filing claims for lost/damaged packages.
• Compiling monthly reports on carrier activity, analyzing carrier spend & service levels.

Shipping Applications & Rating
• Monitoring shipments in transit to ensure on-time delivery and identifying shipments with delivery issues.
• Escalating issues with carriers to reach resolution.
• Completing audit of shipment payables as directed by the Finance team
• Liaising with the Finance team to address rate variances.

Carrier Management Support
• Completing domestic freight comparisons for rates and service standards when requested.
• Test ingrate and accessorial updates on carrier portals, and desktop rating tools.

Additional Responsibilities
• Preparing and completing customs documents, bills of lading and postal statements.

Qualities Needed for Success
• Highly organized, with the ability to work on multiple tasks at the same time and continuously re-prioritize to meet deadlines.
• Strong attention to detail, ensuring accuracy across all aspects of work.
• Capacity to thrive in a fast-paced environment, meeting complex customer requirements.
• Proactive problem-solver, capable of independently resolving day-to-day challenges.
• Strong business communication skills, with the ability to engage clearly and professionally with both internal teams and external partners
• A strong work ethic and contributes positively to a collaborative, team-oriented environment.
• Strong Microsoft Office knowledge, including Excel skills for rating and pricing analysis.
• Working knowledge of Canadian geography.
• Knowledge and experience in the transportation and logistics industry is an asset.

Details That Matter
• Core Hours Monday to Friday, 10:00 a.m. – 2:00 p.m., 20 hours a week
• Reports To Logistics Manager
• Supervises No direct reports
• Compensation $22.00/hour
• A hybrid role requiring reliable internet access and a private home workspace for focused work, client calls, and virtual meetings
• 2 days/week in-office attendance at our head office in Acton, Ontario
• Additional office attendance at our head office in Acton, Ontario as required