Job Description

We are representing our client, a premier provider of end-to-end logistics solutions offering 24/7 worldwide delivery services, including On-Board Courier (OBC), Next Flight Out (NFO), Air Chartered Services, and Customs Clearance.

Position: Logistics Executive (Day shift)

Location: Seberang Jaya, Penang

Working hours: Operate Hour 1: 9AM - 6PM & Operate Hour 2: 2PM - 11PM, 5.5 days

Job Responsibilities:

• Upon receiving client inquiries, check the availability of manpower to assess if the order can be fulfilled within the required time frame.

• If unable to fulfill the client's order on time, communicate directly with the Sales Personnel to resolve issues.

• Manage flight and client activities, including planning, scheduling, and tracking shipments.

• Ensure proper handling, storage, and transportation of goods in line with company standards.

• Work with third-party suppliers, vendors, and carriers to ensure seamless operations and timely delivery.

• Establish a Quality Plan or Control Plan to ensure operations meet necessary standards and client expectations.

• Develop a Daily Delivery Plan and issue instructions to Operators to carry out tasks according to established timelines and quality standards.

• Address client complaints promptly and work towards a resolution.

• Maintain effective communication with both internal teams and external stakeholders to ensure smooth execution of tasks.

• Collaborate with other departments to address any issues that might disrupt scheduled operations.

• Assist the admin department with any inquiries related to OBC operations.

• Prepare and maintain operational reports.

• Ensure all documentation related to operations, shipments, and logistics is accurate and up-to-date.

• Provide regular updates and reports to management on operational performance and improvements.

• Record training as per the Training Procedure, ensuring all records are up-to-date and compliant.

Job Requirements:

• At least 1-2 years of experience in order management and customer service, preferably within the logistics or shipping industry.
• Ability to read and write Chinese for effective communication with suppliers.
• Minimum qualification of a diploma (degree or higher preferred) in any field.

Interested candidates may apply online or share your resume to balqis @ talentrecruit.com.my

Only shortlisted candidates will be notified.