About the role | Mō te tūranga mahi
As a Lodgement Administrator you will ensure that new claims are registered efficiently and effectively so that our clients can get the support they need to get back to everyday life.
This is a fast-paced and data-driven environment where you will work alongside our automated lodgement and cover decision tools. The day-to-day activities in this role include:
Registering all new manual claims
Following up missing or conflicting claim information
Undertaking a range of administration activities to support the claim registration process
Making some simple cover decisions that cannot be made by the automated tools
This role is a great opportunity to kick-start your career with ACC, and give you a fantastic foundation to move on to more complex areas. You will be joining a supportive and inclusive team who are committed to creating the best experience for our customers, and each other.
The hours for this role are 40 hours per week, Monday to Friday between the hours of 8am and 5.30pm.
What to expect | NgāKawatau
We can offer you a starting salary of $60,486 + a 9% superannuation contribution, annual performance reviews linked to pay increases, and discounts on Southern Cross health insurance, gym membership, retail discounts and staff banking packages. We can also offer you:
Career development
Regular career and development conversations with your leader
On-the-job skill development and coaching
Opportunities to grow into other internal roles
About you | Mōu
Comfortable working at a fast pace with high volumes, you will be efficient in how you complete your work but always have a strong attention to detail.
Great communication skills (verbal and written) and a natural inclination to analyse data to check alignment against information.
You will be a keen problem solver - you will be a forward thinker and look to be proactive in finding solutions when you face challenges.
Experience working in an administration role would be advantageous
Applications close | Rā Kati
This role has a start date of Monday 9 November 2026 Applications will run through to 11:59pm Sunday 30th of August 2026
Should you have any difficulty applying please contact HRHelp@acc.co.nz
ACC NZ is an organisation quite unlike any other - in fact we are the only one of our kind in the world! At our heart is the fact we are an innovative New Zealand organisation born out of an idea - one focused on looking after the best interests of our people. So it will come as little surprise that a job with us offers an opportunity to do something that directly benefits the people of New Zealand, while also benefitting your career.
There are three words that encapsulate our reason for being: prevention, care and recovery. We exist to actively minimise the chance of accidents happening. But when they do, we are here to help people with the appropriate levels of care and recovery with the aim of returning them to their normal lives faster.
As you might expect, there are many people involved in making all this happen, and that's why there are many and varied career opportunities within our organisation. From Case Managers and Claims Managers to Clinical Advisors and Technical Claims Managers we offer many roles which open up a range of development avenues with ACC. What's more, we have locations around the country, all of which offer supportive, collegial workplaces.
As part of the ACC's team of talented and passionate people you can also look forward to a host of benefits including flexible working options, competitive remuneration, ongoing career development opportunities, and a discounted healthcare scheme. So if ACC sounds like your type of place, let's talk today.
