Job Description

Paradise Lodge & Bungalows is seeking a friendly, energetic, and hands-on Lodge Host to join our team in beautiful Lake Louise. Surrounded by stunning mountain scenery and just a short walk from world-famous Lake Louise, Paradise Lodge has built a reputation for outstanding hospitality, exceptional cleanliness, and memorable guest experiences.

As a Lodge Host, you'll play an important role in creating the welcoming atmosphere that keeps guests returning year after year. This is a dynamic position that supports Front Desk, Housekeeping, and Property Operations while helping ensure every guest enjoys a safe, comfortable, and memorable stay.

What You'll Be Doing

Deliver Outstanding Guest Experiences

• Welcome guests with genuine Rocky Mountain hospitality.
• Assist with guest arrivals and departures.
• Respond to guest requests and questions with professionalism and enthusiasm.
• Share local knowledge, hiking recommendations, and area attractions.
• Help create the warm, welcoming atmosphere Paradise Lodge is known for.

Housekeeping Excellence

• Prepare guest rooms and cabins to the high standards our guests expect.
• Change linens, replace towels, and replenish amenities.
• Clean guest accommodations, bathrooms, and common areas.

Maintain Beautiful Grounds & Property

• Assist with minor maintenance tasks and property upkeep.
• Perform snow and ice removal during winter months.
• Maintain pathways, outdoor gathering areas, and firepit spaces.
• Help ensure our grounds remain attractive, safe, and welcoming throughout the season.

Be a Team Player

• Pitch in wherever needed to support daily lodge operations.
• Assist with seasonal projects and special initiatives.
• Work collaboratively with Front Desk, Housekeeping, and Maintenance teams.
• Contribute to a positive workplace culture and exceptional guest experience.

What We're Looking For

• Previous hospitality, customer service, housekeeping, maintenance, or tourism experience is an asset.
• Passion for creating exceptional guest experiences.
• Strong communication and interpersonal skills.
• Positive, professional, and dependable attitude.
• Ability to work independently and as part of a team.
• Comfortable performing physical work indoors and outdoors.
• Strong attention to detail and pride in a job well done.
• Able to understand and communicate effectively in English.

Physical Requirements

• Able to stand, walk, bend, and perform physical tasks throughout the day.
• Able to lift and carry up to 35 lbs.
• Comfortable working outdoors in changing mountain weather conditions.
• Able to safely perform snow removal and general property maintenance duties.

Why Join Paradise Lodge & Bungalows?

• Work in the heart of stunning Lake Louise.
• Join a property recognized by travelers for its service, cleanliness, and welcoming atmosphere.
• Be part of a supportive team dedicated to creating memorable guest experiences.
• Opportunities to learn multiple areas of lodge operations.
• Employee discounts and perks through Banff Lodging Co.
• Staff accommodation may be available.

About Paradise Lodge & Bungalows

Paradise Lodge & Bungalows offers a unique collection of cabins, suites, and mountain accommodations surrounded by breathtaking Rocky Mountain scenery. Known for exceptional hospitality, beautiful grounds, and attention to detail, we take pride in creating experiences that guests remember long after their stay.