Job Description

We have an opportunity for a 'can do' Lodge Assistant to work with Naumi Hotels two prestigious properties in Queenstown - The Dairy Private & The Central Private. Each property offers 14 stunning guest rooms and suites. This role will definitely appeal to a person wanting to immerse themselves in this incredible picturesque setting with The Remarkables and Lake Wakatipu at your doorstep.

A LITTLE BIT ABOUT US…

Naumi Hotels, founded and established in Singapore, is a brand synonymous with modern luxury and prime locality. The group's vision is to consistently engage today's discerning traveler in a warm sanctuary of comfort, with a stylish design concept, whilst showcasing architectural and design philosophies. We have our properties in Singapore, Australia, New Zealand & Dubai with plans to expand our presence globally.

As a Lodge Assistant, your role is to support the existing team deliver service excellence, encompassing a little bit of everything, reception, food and beverage, housekeeping and hosting. The opportunity is for a full-time permanent role with minimum 32 hours of work per week, between Monday to Sunday as per roster.

This rewarding position provides the perfect opportunity to experience all facets of the hospitality industry and is an ideal platform to start your career!

Our ideal candidate will have...

• Minimum of 3 years' experience in a similar role or in Front Office Team
• A degree in Hospitality or related field
• Previous experience using Opera PMS, or another property management system
• Strong proficiency in Microsoft Office
• Housekeeping experience, with a strong understanding of accommodation operations (highly preferred)
• High standard of personal presentation & communication skills
• Passion for customer service and providing great experiences
• Excellent time management and prioritising skills
• Flexibility to work across a 7-day roster, including weekends

What you will be doing...

• Welcome guests warmly and provide professional, friendly service throughout their stay
• Assist with check-ins, check-outs, guest enquiries, reservations and general front office duties
• Use Opera PMS, or other property management systems, to manage bookings and guest information accurately
• Support housekeeping operations, including room checks, room presentation, stock levels, and maintaining accommodation standards
• Assist with general duties across departments, as required, due to the small team structure
• Respond to guest requests, concerns and feedback in a timely and solutions focused manner
• Maintain accurate records, reports and communication through Microsoft Office and internal systems
• Support daily operational coordination to ensure rooms, guest areas, and services are ready and well presented
• Work collaboratively with the wider team to ensure smooth day-to-day operations
• Follow health, safety, hygiene, and company policies at all times

Enjoy working at Naumi…

• Grow with us, through opportunities for career development and progression as our business grows
• Discount accommodation when staying at our properties across NZ, AU, Dubai and Singapore
• Rewards and incentivesfor positive guest reviews
• Referral Bonus Program
• Naumi Knights Program
• Service Recognition Program

If this sounds like the role you have been waiting for, we'd love to hear from you. Start your journey with us - apply now! #You'llLikeItHere

Applicants must be legally entitled to work in New Zealand.

At Naumi, diversity, equity, and inclusion are at the heart of who we are and how we live our values. We welcome applications from people of all backgrounds, ages, cultures, abilities, sexual orientations, and gender identities. Our goal is to provide a fair, inclusive, and barrier-free recruitment experience for everyone. If you require any support or adjustments to participate fully in the recruitment process, we encourage you to let us know. Please feel assured that anything you share will remain confidential. You can reach our People & Performance team at careers@naumihotels.com, and we’ll be happy to assist you.