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GENERAL FUNCTION: Directs Workflow in assigned Operations department. Monitors productivity, and ensures staff compliance with Bancorp policies and procedures. Remain k nowledge of all departmental areas with ability to assist in all functions as needed.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Responsible for directing workflow and prioritizing. Monitors productivity, quality, procedures and provides feedback to management.
Knowledge of all departmental areas with ability to assist in all functions as needed.
Oversee and assist in resolving escalated operational and customer service issues.
Oversee training of new hires, ensuring a full understanding of departmental and Bank procedures as well as individual job responsibilities.
Promote teamwork and the cross training of employees.
Notify management of any potential customer service issues, procedural issues and risk issues.
Identify and implement work efficiencies through process improvement techniques.
Perform Lockbox Support functions as needed within Lockbox processing group. This may include but is not limited to the following:
Perform Capture Repair (CPR) function
Research and solve questionable items within system
Receiving and Logging Overnight items
Logging and handling of International items
Credit Card batching and processing
Working with SLK team to answer questions regarding processing
Monitor daily file transmissions
Resolving data entry questions
Demonstrates mastery of all area equipment.
Perform any other duties as assigned.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
High school diploma or equivalent required.
Two (2) years experience in Lockbox or comparable area.
Demonstrated ability to work in team environment.
Proven leadership skills.
Strong verbal and written communication skills. Problem solving skills. Strong organizational skills.
Experience with Microsoft products, such as Access, Word, Excel, PowerPoint, and Outlook are a plus.
WORKING CONDITIONS:
Normal office environment with exposure to dust, noise, temperature, and the like.
Extended viewing of CRT screen.
May operate various machinery.
Must be able to lift 20 pounds.
Some operational areas require tolerance to noise produced by processing machinery.
#LI-EG1
Lockbox Support Specialist Sun, Mon, Wed &Thurs 7pm-5:30am
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
LOCATION -- Cincinnati, Ohio 45227
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
At Fifth Third Bank, everything we do is rooted in our purpose: to improve the lives of our customers and the well-being of our communities. Since our founding in 1858, we’ve been committed to creating a better financial experience by empowering our customers and clients to achieve what matters most.
Our unified strength is grounded in the individual passion and diversity of more than 20,000 employees who work collaboratively to deliver a better tomorrow to everyone we serve. We offer a strong culture, opportunities for growth 401k match, wellness options, comprehensive insurance plans and additional resources you need to build a lasting and rewarding career path here.
Headquartered in Cincinnati, Ohio, we are among the largest money managers in the Midwest.
We operate four main businesses—Commercial Banking, Branch Banking, Consumer Lending, and Wealth & Asset Management—and a network of financial centers in Ohio, Kentucky, Indiana, Michigan, Illinois, Florida, Tennessee, West Virginia, Georgia, North Carolina and South Carolina. Consumers also have access to approximately 54,000 Fifth Third fee-free ATMs across the United States.
Fifth Third Bancorp is a diversified financial services company and is the indirect parent company of Fifth Third Bank, National Association, a federally chartered institution.
Explore Fifth Third career opportunities at: https://www.53.com/content/fifth-third/en/careers.html
Fifth Third Bank, N.A., Member FDIC. Fifth Third Bank is proud to be an affirmative action/equal opportunity employer. M/F/D/V
