Job Description

Location:

895 Central Avenue, Cincinnati Ohio

Hours: Monday-Friday: 7:30 am - 4:00 pm, plus OT as needed

Fully Onsite: Central Avenue, Cincinnati, OH

There is a Numeric Data Entry Assessment and a Sorting Assessment as part of the onsite interview process. If a reasonable accommodation is needed, please see below on how to submit a request.​

The Lockbox Machine Operator is responsible for operating and maintaining high-speed mail extraction and processing equipment in a lockbox environment. This role ensures the accurate and efficient handling of incoming payments and remittance documents while meeting productivity, quality, and security standards.

Key Responsibilities

• Operate mail extraction and processing machines (e.g., OPEX or similar equipment) to open, sort, and prepare incoming mail.
• Feed mail into automated equipment and monitor machine performance to ensure continuous workflow.
• Identify and escalate machine issues, jams, or malfunctions to supervisors or maintenance teams.
• Ensure proper separation and handling of checks, remittance slips, and correspondence.
• Maintain accuracy while meeting daily production and quality targets.
• Follow strict security and confidentiality procedures when handling financial documents.
• Perform basic maintenance tasks such as cleaning equipment and clearing jams.
• Adhere to company policies, procedures, and compliance requirements.
• Assist with manual mail extraction and special handling as needed

Qualifications

• High school diploma or equivalent required.
• Prior experience in a lockbox, mailroom, or production environment preferred.
• Experience operating automated mail extraction or processing equipment is a plus.
• Basic computer skills and ability to learn processing systems.

Key Skills & Competencies

• Strong attention to detail and accuracy.
• Ability to work in a fast-paced, high-volume environment.
• Mechanical aptitude and troubleshooting ability.
• Good hand-eye coordination and dexterity.
• Ability to follow instructions and standardized procedures.
• Dependability and strong work ethic.

Work Environment

• Production-based, high-volume lockbox or mail processing facility.
• Requires standing for extended periods and performing repetitive tasks.
• May involve lifting trays or containers of mail (up to 25–30 lbs).
• Shift work, including evenings, weekends, or overtime, may be required.

There is a Numeric Data Entry Assessment and a Sorting Assessment as part of the onsite interview process. If a reasonable accommodation is needed, please see below on how to submit a request.​

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $18.00 - $23.08 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 09/01/2026
KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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