Job Description

The Lock Desk Specialist is responsible for lock confirmations, locking loans, lock updates, relocks, lock extensions, managing email box and dashboard queues.

Job Requirements

Education

Any bachelor’s degree

Roles and Responsibilities

• Generate Initial lock confirmation.
• Lock, extend, re-lock and re-price loans in the pricing engine and Loan Origination System as needed, ensuring pricing calculations are correct.
• Monitor Encompass dashboard queues and ensure timely completion of tasks
• Provide support to mortgage staff for pricing inquiries, post lock questions/inquiries
• Assist with system enhancement/update testing
• Rate Lock or Pricing Desk experience preferred
• Knowledge of current regulatory compliance requirements
• Ability to maintain the highest level of confidentiality
• Present self in a professional manner and can interact with all levels of organization and outside contacts appropriately
• Proficient in MS Office including Word and Excel
• Ability to complete responsibilities effectively and efficiently with minimal direction
• Ensure SLA’s are met for initial underwrites, condition, and final condition reviews through effective pipeline management
• Impeccable written and verbal communication
• Manage daily tasks to ensure business needs are consistently met