Job Description

At Ballantynes, everything we do is about delivering an exceptional customer experience. That's why our people are everything to us! It's our people and the magic they perform, that brings those exceptional customer experiences to life – whether those people are behind the scenes or ‘on stage’.

L’OCCITANE EN PROVENCE has been crafting beauty and wellbeing products since its creation in 1976 with the intention of sharing nature’s wonders with the world. We believe that beauty goes beyond what the eye can see. From seed to skin, we are holistic in our approach. We nurture nature and aim to create positive change in the world. And by doing so, we inspire those around us to do the same.

Not only an award-winning brand and a luxury retailer, L’OCCITANE is proud to be a certified B Corp. From our field producers to our employees, our customers and our charity partners, we aim to leave a lasting, positive impact on our planet and people.

We want to hear from people who are passionate about skincare and beauty services and love working within a luxury environment. Our ideal candidates will know how to demonstrate exceptional customer service, build a regular clientele whilst attracting new customers to L’Occitane.

Key Responsibilities include:

• Sharing your passion for beauty with our clients and inspire them with product knowledge and recommendations.
• Achievement of sales targets and business KPIs across all categories in line with company benchmarks.
• Upholding the exceptional in-store experience and store presentation that L’Occitane is regarded for worldwide.
• Being the exceptional team player who can assist customers throughout the wider Cosmetic Department.
• Ensuring visual merchandising standards across the counter adhere to company guidelines.

Successful candidate:

We are looking for someone who can demonstrate:

• Proven experience within the luxury cosmetics retail industry.

• Strong sales skills and demonstrated ability to achieve and exceed all company KPIs and benchmarks.
• Excellent people skills, including the ability to deliver exceptional customer service across a wide customer demographic.
• Impeccable grooming and personal presentation in line with L’Occitane and the Ballantynes guidelines.
• Initiative with the ability to motivate and adapt to changing business requirements.

Qualifications

Additional Information

This part-time position is working 17.5 hours per week.

Applications close on 15th June 2026.

Please note, we will be interviewing candidates during the application period so this role may close earlier than the end date.

Applicants must have current eligibility to work in New Zealand.