Job Description

Powering transformation for a sustainable future

At WinGD and across the shipping industry we face unprecedented change as we strive to bring greater sustainability into our global business. As marine engine designers our responsibility in this is significant. A career with WinGD has an impact on shaping a better world for tomorrow.
As a leading developer of the two-stroke engines that power merchant shipping, our people drive innovative solutions for our customers on a global scale. Headquartered in Winterthur, Switzerland, since its inception in 1893, WinGD continues the legacy of the Sulzer Corporation through innovation in design.
Our success in this ever evolving, competitive environment is based on the drive, innovation and collaboration of our diverse employee population, over 420 people worldwide, representing over 25 different nationalities. Come, be a part of this change.

WinGD is looking for a

(Location: Taiwan) Technical Superintendent

Accountabilities

• On-site technical support and implementation (maintenance, troubleshooting etc.)

• On-site trainings for Engineers

• Remote customer support

• Support in acquiring service contract and spare parts sales by identifying customer needs, promoting relevant solutions, and capture business opportunities during field interactions.

• Act as the primary point of contact for customers during field service projects. Cooperate to meet customer demands.

• Maintain detail records of field activity including technical report and maintenance logs and compliance documentation. Provide regular updates on service progress and issue.

• Compliance company policy (QHES etc.) and superior guidance.

Main Responsibilities

• Advise and consult on-site commissioning tasks and troubleshooting activities

• Advise, instruct, and train, if needed, marine engineers (own or partners) for given tasks.
• Identify and resolve the issues using diagnostic tools and technical expertise.

• Document Field Activity

• Maintain accurate records of field activities, including service and working reports, maintenance logs and observation for further reference and compliance. Ensure an economic use of resources.

• Support Service & Spare Parts Business Development

• Proactively identify and assess customer needs for service contracts, maintenance agreements, and spare parts during site visits and remote support.
• Provide technical justification and recommendations to customers to support service contract renewals, upgrades, and spare parts procurement decisions.
• Collaborate with internal stakeholders by sharing customer insights, forwarding qualified leads, and assisting in quotation and proposal preparation as needed.
• Contribute to achieving service and spare parts sales targets through effective on-site influence and customer relationship management.

• Ensure effectiveness project controlling

• Ensuring the correct recording of hours, project controlling (expenditure and income) and forwarding of data for invoicing

• Ensure compliance with Safety and Regulations

• Adhere to safety standards and regulatory requirements during all field activities, implementing best practices to ensure a safe working environment and compliance with company standards.

• Team Collaboration

• Work effectively with other engineers and other parties. Share the insights and ensure comprehensive solution to complex technical issues.

General Skills:

• Negotiation skills

• Communication skills

• Local legislation & labor laws

• Reporting & analyzing skills

• Teamwork skills

• WinGD knowledge & business understand

• WinGD quality, safety & environment skills

• English language skills

Professional Skills:

• Professional skills in terms of Engine trouble shooting, maintenance and operation knowledge

• Troubleshooting mechanics, control & automation systems

• Indirect leadership of external teams

• Prepare and perform technical and methodology trainings

• Project management (resources, spares, quality, time)

• Theoretical knowledge, 2 stroke engine

• Commissioning & start-up, Mechanical & electrical

Management & Leadership Competencies:

• Cost awareness

• Leading sub-supplier’s workers

• Team building

• Problem solving and decision making

Our offer:

• An opportunity to shape the sustainability and environmental impact of the shipping industry. WinGD is on the leading edge of the technology which is shaping the future of the shipping industry
• A dynamic working environment, blending a long history of technology expertise with industry leading innovation across a global network
• Award winning and extraordinary products
• Multi-cultural and interdisciplinary teams offering diverse perspectives and collaborative thinking
• Dynamic and interactive working conditions. WinGD offers a non-hierarchical, agile structure where input and ideas are welcome
• In-house technology training and professional development opportunities