Job Description

Location Relationship Manager

Department
Digital Banking Location
PAN India Reporting to
Regional Relationship Manager Position Grade
M2/M3

Job Role:

State-Level Responsibility

• Assigned to a state based on approved manpower distribution and business requirements.
• Act as the primary enablement and support interface for alternate channel field teams in the assigned geography.

Field Team Engagement

• Work closely with last-mile field teams / channel partners to drive sourcing momentum.
• Conduct regular on-ground and virtual interactions to review performance and provide guidance.

Training & Enablement

• Train field teams on 811 product sourcing, eligibility norms, documentation, and process adherence.
• Enable teams on cross-sell processes and effective product positioning.
• Ensure adoption of updates related to policies, campaigns, and process changes.

Business Support & Query Resolution

• Address and resolve business, process, and operational queries raised by field teams.
• Liaise with internal stakeholders to facilitate smooth closures and resolution of escalations.

Productivity & Performance Drive

• Monitor productivity metrics and take action to improve sourcing efficiency and conversions.
• Identify gaps and implement corrective measures to enhance field performance.

Target Achievement & Incentive Awareness

• Drive achievement of monthly sourcing and cross-sell targets for the assigned state.
• Ensure field teams are well-informed about incentive structures, schemes, and campaigns to improve motivation and performance.

Job Requirement:

• Graduate / Postgraduate in any discipline
• 3–7 years of experience in banking, financial services, sales enablement, alternate channels, or distribution management
• Prior experience in managing geographically dispersed field teams is preferred.