Job Description

About Welocalize

Welocalize, a Welo Global brand, serves localization teams through AI-enabled multilingual content solutions that enable enterprises to operate and scale globally. Welocalize combines AI, automation, and human expertise to support enterprises in more than 300 languages, enabling accurate, culturally aligned, and compliant multilingual content at scale.
Welocalize’s Opal Platform comprises patented technology designed to automate multilingual content and improve workflow performance for enterprises. Opal functions as an agentic system that orchestrates AI, automation, and human expertise to coordinate content workflows across the lifecycle, improving speed, scalability, and operational control for global enterprises. These solutions operate within a secure and compliant environment supported by seven ISO certifications. Welocalize is headquartered in New York with offices worldwide. welocalize.com

The purpose of this job is to assess the scope of each project and complete a project quote, communicating as needed, to the Project Management team so as to ensure that the client’s requests are met in a timely manner; and support the project completion process through the development and use of language tools and pilot processes.

Responsibilities

• Prepares quotes and calculates turnaround times for clients (administrative management).
• Responsible for conducting a follow-up of quotes in order to achieve the target acceptance rate.
• Monitors client satisfaction and any increases/decreases in their use of services. Provides feedback on perceived client satisfaction and service completion.
• Detects new sales opportunities bringing add-on business and retaining existing accounts.
• Discusses and plans sales strategies for existing clients with the Business Developers.
• Advises the client on how to best manage a project, not only in terms of product specifications but also with regard to expenses.
• Tries to reduce administrative tasks by implementing sales actions to improve workflows with existing clients and increase margins.
• Responsible for meeting targets in the following KPIs: the amount of money quoted, amount of money accepted and price-per-project of existing clients.
• Communicating project information to necessary parties in a clear, concise and professional manner.
• Conveying specific client requests effectively to Project managers.
• Finance governance: Responsible of registering the correct information from clients when creating the projects in the system: Legal entities (from the client and Welocalize), PO if needed, billing schedule.

Skills and Knowledge

• Essential: Fluent in English, excellent oral and written communication, and comfortable speaking to clients at all levels, via phone or video call.
• Desirable: Knowledge of other language
• Essential: Total Command of Microsoft Office.

Education and Experience

• Education:
• Essential: Middle or higher-level vocational training in administration or university degree.
• Desirable: Master's Degree.
• Experience: 2-4 years of experience in customer-facing activities related to the localization/translation/project management fields.