Job Description

Goodnight Stay is the premier luxury corporate and vacation rental management company, utilizing cutting-edge technology and leveraging its 25 years of experience to provide an unparalleled experience through thoughtful curation and design, high standards of excellence, and impeccable customer service. GoodNight Stay offers vacation rental property management services in some of the most popular cities in the United States. Our team is passionate about cultivating unforgettable, amazing experiences for all our guests. After all, a life well-lived is a life full of incredible memories. If this sounds like a mission you'd be proud to support, read on!

GoodNight Stay's Promise:

GoodNight Stay is a promise. It’s a pledge to the quality of comfort, care and precision in our design and furnishings, and reliable concierge service you will experience at each of our premium rental properties in Scottsdale and Nashville. We stand behind it!

We hold fast to the simple truth that vacationing is more comfortable, enjoyable and memorable when you’re at ease and surrounded by sophistication. No dusty, outdated homes here, welcome to the future of premium stays. At GoodNight, we believe travel should be accented with an exceptional experience. And we’ve put thought into each corner of our homes. You’ll find Goodnight’s upscale rental homes individually furnished with modern décor, standardized accommodations, smart technology, and full-feature concierge at your service. When it comes to finding the ideal stay for your occasion, we pride ourselves in offering unique benefits that make GoodNight the clear choice.

What GoodNight Stay is looking for:

GoodNight stay is looking for self-motivated individuals who have a passion for hospitality, real estate and property management. The Local Service Operator (LSO) is a strong, self-starter minded individual that has a proven track record in hospitality operations to help maintain our portfolio of luxury short-term vacation rental properties. The LSO inspects properties and coordinates maintenance and housekeeping services. Our LSO team provides a critical service to both our internal and external guests by ensuring homes are in perfect working condition for our vacation guests, which in turn, will reduce the number of service calls dispatched to the Guest Services support team.

Requirements

The Ideal Candidate: hospitality, property management, maintenance, or real estate background preferred but not required. Vacation rental property management experience Required. We will train the right candidate with the following skills and traits:

• Good Communication Skills: Works directly with our Team and closely with our Maintenance Technicians and our cleaning service.
• Organized: ability to report and prioritize maintenance & housekeeping for the future and update as needed based on new bookings. Ability to manage multiple maintenance schedules and projects.
• Reliable transportation Most of our units are approximately within a 10-mile radius, but this is ever expanding. Candidate must have a reliable vehicle to get from property to property.
• Cellphone: communication in the field is required, so the ability to use a cellphone is a must. LSO specialists use cellphones for reporting and communicating all functions of their job.
• Attention to detail: ability to perform detailed inspections quickly of the entire unit for damages and loss of property and detailed inspection for cleanliness and setup.
• Professional: ability to work with Guests, Owners and vendors professionally, even when under deadlines or when handling complaints. Candidate must look and maintain a professional demeanor.
• Adaptable: our portfolio is always changing, as are our responses to the market. We have thrived in competitive markets for 16 years because of our ability to adapt, and the ideal candidate would share hat ability to adapt and grow.
• Self-starter: ability to work independently on vacation rental property sites with minimal supervision
• Problem solver: willing and able to solve easy maintenance and housekeeping problems on site as able. Ability to provide timely and accurate problems above your skill level to the operations manager. Access to a basic set of tools and basic maintenance knowledge is a plus.
• Flexibility: wiliness to work weekdays and weekends when the demand of business is needed.

Requirements

• Manage Vacation Rental homes with thoughtful precision
• Conduct regularly scheduled home inspections for each property concentrating on Home/Unit/Facility needs and upkeep
• Be available to work weekends and 40 hours a week.
• Support through leadership and hands-on help.
• Manage vendors to support maintenance, cleaners, and other services.
• Work with the Guest Services team to divide daily tasks
• Respond to in-house guest requests as needed.
• Attend all regular local team meetings.
• Support the local Sales Team with new home on-boarding including, but not limited to, being present for appointments with utility services, installing technology such as electronic key systems, and facilitating inspections
• Learn and use all systems that support the in-unit storage of Guest Supplies/Amenities
• Reliable mode of transportation
• Coordinate with the Owner Success Managers, either in-person or by phone/email/text to understand task loads and expectations for the day.
• Prioritize and organize work orders, emails and calls according to urgency.
• Efficient dispatch practices which include unit location, bundling opportunities, shipping or cleaner assistance, etc. and dispatch on-call services/work orders
• Process work orders relation to damages and forward with appropriate documentation of repairs, replacement items for billing
• Create work orders and notify the Maintenance Coordinator (s)
• Communicate with customer service, owner success, vendors, independent contractors,
• Manage delivery logistics within the team.
• Maintain the inventory of home supplies, ordering, and supply management
• Collaborate with Onboarding Team for items needed to facilitate new unit onboarding
• Must be able to climb stairs
• Must be able to lift 25 pounds unassisted
• Other responsibilities as assigned.

This position is $20-$25/hr, doe. Includes Paid Time off, and Mileage reimbursement and Health Insurance options.