Job Description

Local Medical Provider Manager – Australia

Location: Brisbane, QLD
Business: Allianz Partners Australia

Allianz Partners supports more than 250 million people worldwide, delivering global assistance and insurance solutions across health, travel and mobility. Within Allianz Partners, Medical Provider Management (MPM) is a global utility managing over €4 billion in annual medical spend across a network of 800,000+ providers in 192 countries

We are now seeking a Local Medical Provider Manager – Australia to play a pivotal role in building, managing and optimising our Australian medical provider network.

The Role

Reporting to the Area Manager, Medical Networks – Australia, this role is responsible for the development, management and continuous improvement of Allianz Partners’ medical provider network in Australia

You will work closely with medical providers, internal stakeholders and global MPM teams to ensure strong provider partnerships, high‑quality patient care, and cost‑effective outcomes—while contributing to digital transformation and AI‑enabled initiatives.

Key Responsibilities

Network Development & Optimisation

• Build, maintain and strengthen a robust medical provider network across Australia
• Contribute to strategic initiatives to improve access to care, service quality and cost efficiency
• Conduct benefit, cost and performance analysis, including business case development
• Monitor provider performance across delivery, quality, efficiency and cost containment
• Support local and global transformation programs, including AI‑enabled initiatives

Provider Negotiation, Contracting & Onboarding

• Review and assess provider enquiries for network inclusion
• Negotiate commercial terms with providers
• Review and, where required, prepare provider contracts
• Ensure vendor integrity screening and pre‑contractual checks are completed
• Oversee provider setup across Allianz Partners systems and onboarding processes
• Support provider configuration for OSHC and OVHC claims payments

Provider Relationship Management

• Manage key partner and group provider relationships
• Resolve issues proactively and minimise escalations
• Act as a trusted contact for provider enquiries
• Maintain accurate provider data across internal systems and reporting tools
• Collaborate across Health and Travel business units locally and globally

Governance, Process & Compliance

• Ensure alignment with the global MPM target operating model
• Maintain and update local MPM policies, procedures and work instructions
• Support compliance with Australian regulatory and legislative requirements
• Participate in annual vendor integrity screening activities
• Partner with Operations, Finance, Sales, Product, Underwriting and Innovation teams

Data, Reporting & Insights

• Develop and enhance provider performance and network reporting
• Analyse dashboards to identify trends, risks and improvement opportunities
• Ensure provider records and network data are accurate and current

AI Readiness & Digital Transformation

At Allianz Partners, AI and advanced analytics are key enablers of smarter healthcare and better outcomes. In this role, you will:

• Actively participate in AI‑driven and digital transformation initiatives within Medical Provider Management
• Use data, dashboards and emerging AI tools to support provider performance reviews and decision‑making
• Demonstrate openness to adopting new technologies that improve efficiency, transparency and patient care
• Collaborate with global teams to integrate AI‑enabled processes into local network management
• Bring a continuous improvement mindset to evolving ways of working

About You

Experience

• Proven experience in provider management or account management
• Exposure to healthcare, medical providers, insurance or financial services strongly preferred
• Experience working with contracts, negotiations and operational processes

Skills & Attributes

• Strong relationship management and stakeholder engagement capability
• Commercially minded with a focus on quality, cost efficiency and outcomes
• Proactive, adaptable and comfortable working in a small, collaborative team
• Excellent communication and problem‑solving skills
• Process‑driven with experience improving or adhering to operational frameworks

Technical Skills

• Strong proficiency across the Microsoft Office suite
• Intermediate to advanced Excel skills essential
• Comfortable working with data, reports and digital platforms

Why Allianz Partners?

• Be part of a global organisation with meaningful impact on patient care
• Work at the intersection of healthcare, technology and transformation
• Collaborative culture with strong local and global support
• Opportunities to contribute to AI‑enabled innovation and future‑ready healthca

96357 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Great to have you on board. Let's care for tomorrow.