Position Title: Local Manager

Base
Salary:
$67,500 to $112,500 annually DOE

Bonus:
Target annual bonus

Benefits:
Medical, dental, vision, 401k,
flexible spending account, paid sick leave and paid time off, parental leave,
quarterly performance bonus, training, career growth and education
reimbursement programs.

Ziply Fiber is
a local internet service provider dedicated to elevating the connected
lives of the communities we serve. We offer the fastest home internet in
the nation, a refreshingly great customer
experience, and affordable plans that put customers in
charge.

As
our state-of-the-art fiber network expands, so does our need for team
members who can help us grow and realize our goals.

Our Company
Values:

• 
  Genuinely Caring:
  We treat
  customers and colleagues like neighbors, with empathy and full
  attention.

• 
  Empowering You:
  We help
  customers choose what is best for
  them, and we support employees in
  implementing new ideas and solutions.

• 
  Innovation and Improvement:
  We
  constantly seek ways to improve how we serve customers and each
  other. 

• 
  Earning Your Trust:
  We build
  trust through clear, honest, human communication.

Job Summary

The Local Manager represents
Ziply Fiber in a designated region, leading teams that install and maintain key
residential and business network services. This role drives operational
excellence, ensuring service commitments are met while fostering a strong
customer
‑
first culture. The Local
Manager also partners with sales, marketing, and other departments to support
new business opportunities and strengthen Ziply Fiber’s presence in the
community.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of
duties performed by the employee and not intended to reflect all duties
performed.

Customer Ownership

·
Instill a sense of pride and ownership in the company and the
individual’s work.

·
Support employees who directly interface with the customers by removing
barriers, soliciting process improvement suggestions, and streamlining the
work.

·
Hold employees and other departments accountable to meet customer needs.

Operations Proficiency

·
Has a solid understanding of the business.

·
Hold team accountable to achieving results through modeling behavior,
coaching and performance management.

·
Collaborate with other parts of the company and provide feedback to
improve on processes to be more responsive to customers.

Employee Relations

·
Provide feedback and direction to technicians to ensure employee
development, engagement, and business knowledge.

·
Ensure a positive work environment by listening and responding to
employee feedback, issues, questions, and concerns in a timely manner.

·
Maintain a safe work environment by conducting regularly scheduled
safety meetings, applicable safety training and reinforcing state/federal
safety requirements within the workplace.

Community Relations

·
Represent the Company and communicates Company vision and direction
through active engagement and involvement in the community.

·
Leverage community relationships to retain existing business and
identify future business opportunities.

·
Ensure continuous education and awareness of community
issues/developments via involvement in local market community boards and civic
organizations.

Competitive Marketplace

·
Has thorough understanding of the local competition (products,
promotions, business/sales & marketing strategies).

·
Partner with marketing to act as the “eyes” and “ears” of the local
market to promote local initiatives and ensure appropriate competitive
response.

Other Duties

·
Performs other
duties as required to support the business and evolving organization.

Required
Qualifications:

·
High
school
diploma
or GED.

·
Minimum of two
(2)
years
of
prior
supervisory
experience
.

·
Successful
completion/certification
in
related
technical
fields
or
vendor
equipment
desired.

·
Advanced
knowledge
of
installation,
repair,
central
office,
and
outside
plant
functions.

·
Basic
knowledge
of
FTTH
and
data
networking.

·
DSL
installation
and
repair
experience.

·
Basic
understanding
of
electronics,
electrical
circuitry,
network
installation,
maintenance,
and
testing of central offices.

·
Must
be
available
24/7
to
support
off-shift
technicians
and
emergency
situations
as
needed.

·
Must
take
pride
and
ownership
in
work
and
exhibit
a
willingness