Job Description

Founded in 1825, Bormioli Pharma has been a leading manufacturer of primary packaging for the pharmaceutical industry, offering complete solutions ranging from glass and plastic bottles to plastic and aluminum closures and accessories. As of December 2024, Bormioli Pharma has been fully integrated into the Gerresheimer Group and no longer operates as a standalone brand. Today, its portfolio, expertise, and capabilities continue within Gerresheimer, an innovative systems and solutions provider and a global partner to the pharma, biotech, and cosmetics sectors. The Group offers a comprehensive range of drug containment solutions, closures and accessories, drug delivery systems, medical devices, and health-related solutions. Gerresheimer operates more than 40 production sites across 16 countries in Europe, the Americas, and Asia, and employs approximately 13,600 people worldwide. Discover all of Gerresheimer’s innovative solutions and stay up to date by visiting Gerresheimer’s website and LinkedIn page.

This role focuses on daily operational user support, workstation management, and first-level infrastructure troubleshooting.

• Provide direct User Support & Help Desk (on-site and remote) for routine hardware, software, and connectivity issues.
• Manage, track, and resolve tickets through the company's ticketing platform, ensuring compliance with defined SLAs.
• Prepare, configure (staging), and deploy new workstations (PCs, laptops, smartphones, tablets) and peripherals (printers, scanners).
• Operating Systems & Applications Troubleshooting
• Resolve common issues related to client operating systems (Windows/macOS) and productivity tools (e.g., Microsoft 365, web browsers, email clients).
• Install, update, and configure standard corporate applications according to company guidelines and procedures.
• First-Level Infrastructure Troubleshooting
• Perform ERP/SAP administrative tasks such as password resets, user account unlocking, and assignment of standard authorization profiles.

Qualifications

• At least 5/7 years of experience in similar roles
• Knowledge of SAP ERP will be a plus
• Local Infrastructure management, Operating System (OS) Troubleshooting knowledge
• Fluent in English language

Additional Information

Location: San Vito al Tagliamento (PN)

Annual Based Salary 30.000€ - 35.000€