Expeditors is a Fortune 500 global logistics company headquartered in Seattle, Washington, powering international trade through customized supply chain solutions and seamless technology. With more than 19,000 professionals across 350+ locations on six continents, we combine global scale with the professionalism, innovation, and customer focus that help businesses move confidently in a fast-changing world.
What truly sets Expeditors apart is our people. We are committed to attracting, developing, and retaining exceptional logistics and technical talent, creating a supportive, high-performing environment where careers can grow. With a strong culture of promotion from within and a long track record of employee retention, Expeditors offers more than a job—it offers the opportunity to build a meaningful career with a global company that invests in your success.
We are looking for a Local Account Manager to support and grow assigned customer accounts by delivering a high level of service, building strong customer relationships, and identifying opportunities for business growth. In this role, you will serve as a key point of contact for customers, partner closely with internal teams, and help ensure customer requirements are understood and supported effectively.
The ideal candidate brings strong relationship management skills, a customer-focused mindset, and the ability to coordinate across teams to deliver a consistent service experience.
Key Responsibilities
Customer Retention:
• Take full ownership of assigned accounts: understand customer needs and align on expectations.
• Strenghten relationships at all levels within the customer organization, beyond the main point of contact.
• Monitor customer satisfaction and proactively address service issues, including escalations when required.
• Ensure proactive communication with customers, especially in case of service irregularities or critical shipments.
• Deliver business and follow up on action items using an action tracker.
Development:
• Identify and convert opportunities through up-selling and cross- selling across multiple products.
• Collaborate with product and operations teams to deliver value-added solutions (services, products, technology) aligned with customer needs.
• Actively manage a sales pipeline within the existing accounts and contribute to business development.
Governance, SOP & Internal Alignment
• Ensure customer expectations are clearly documented in SOP’s and properly executed by operational teams.
• Maintain and update SOP’s, including rates, KPI’s, and service requirements, ensuring consistency across teams.
• Drive cross-functional collaboration (operations, product, sales) through regular communication and joint customer engagement.
Data, Tools & Reporting
• Use CRM Dynamics as the primary system for account management, ensuring accurate & consistent data.
• Monitor performance using reporting & BI tools, ensuring quality and actionable insights.
• Initiate and manage corrective action plans (CAPA) to prevent recurring issues.
Culture:
• Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, Visonarry
Core Compentencies
• Customer centric mindset with focus on service excellence & retention.
• Business development orientation with ability to identify and execute growth opportunities.
• Strong collaboration and communication skills across teams and steakholders.
• Data-driven decision making and performance management.
Preferred competencies:
• Cross-product knowledge (Air, Ocean, Customs...) and understanding of the end-to-end supply chains.
• Experience with SOP management, KPI frameworks and customer business reviews.
• Strong presentation and value-selling skills.
Required Qualifications:
• Bachelor’s degree or equivalent experience
• Minimum of 3 years of experience in logistics or within Expeditors
• Strong customer management and communication skills.
• Experience with CRM systems and MS office, strong analytical mindset.
• Strong problem-solving and stakeholder management skills.
• Fluent in English
Training Requirements:
• Meet company standards of 52 hours training per year, including as needed management/leadership training
Candidates must be eligible to work in Belgium and have a valid work permit
Benefits
All your information will be kept confidential according to EEO Guidelines.
Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 locations in 100+ countries on six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services.
We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility.
To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.
At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
