Job Description

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

The Langham Huntington, Pasadena, Los Angeles is located in Pasadena, California, in the heart of an upscale residential neighborhood bursting with historic gems like Albert Einstein's former residence and famous film locations including the homes from Mad Men and Father of the Bride

Just up the street you'll find Pasadena's vibrant shopping and entertainment district boasting theaters, boutiques, incredible restaurants and world-class museums. And the hotel is just a short drive from the rest of Pasadena's must-see spots including the Rose Bowl stadium, The Huntington Library, Descanso Gardens, Kidspace Children's Museum and much more.

Check out what’s nearby, or inquire with our concierge team for recommendations on what to see, eat, and do in Pasadena and nearby Los Angeles.

DEPARTMENT: Lobby Lounge Afternoon Tea

JOB TITLE: Host/Hostess

REPORTS TO: Lobby Lounge Manager

SUPERVISES: N/A

PRIMARY OBJECTIVE OF POSITION:

The Host is responsible for orchestrating the flow of service in the Afternoon Tea Lobby

Lounge while delivering a warm, refined, and memorable guest experience. This role

sets the tone for the tea service by welcoming every guest with poise, confidence, and

knowledge of the hotel and Afternoon Tea offerings, while balancing guest preferences,

server pacing, and operational needs.

RESPONSIBILITIES AND JOB DUTIES:

• Greet all guests promptly and graciously, creating a sense of comfortable luxury

  from arrival to departure

• Manage reservations and walk-ins using OpenTable, maintaining accurate

  seating flow and timing

• Coordinate seating plans with servers and leadership to ensure balanced

  sections and smooth service

• Accommodate guest requests when possible while prioritizing the overall

  business needs

• Maintain and update floor plans throughout service based on pace, covers, and

  staffing

• Proactively create next-day floor plans by hand using OpenTable to support

  balanced sections and seamless service flow

• Communicate clearly and professionally with guests, servers, kitchen, and

  management

• Provide knowledgeable information about Afternoon Tea offerings, hotel

  amenities, and special events

• Monitor the lounge environment and proactively address guest concerns or

  service delays

• Uphold grooming, posture, and presentation standards consistent with a luxury

  hotel environment

• Support leadership with administrative or operational tasks as needed during service

PHYSICAL DEMANDS:

• Ability to stand and walk for extended periods
• Ability to lift and carry trays or items weighing up to 60 lbs

SPECIAL SKILLS REQUIRED:

• Elevated and professional verbiage with confident guest-facing communication
• Polished grooming and professional presence
• Strong problem-solving skills with sound judgment for business-first decisions
• Ability to multitask and remain composed in a fast-paced environment
• Advanced planning and organizational skills
• Strong attention to detail and situational awareness

EDUCATION REQUIRED:

• N/A

EXPERIENCE REQUIRED:

• Prior customer service experience in luxury hotels or high-end hospitality environments
• Proficiency with OpenTable and floor plan management
• Experience managing reservations, guest flow, and high-volume services preferred

LICENSES OR CERTIFICATES:

• N/A

SALARY:

• $25.92 - $27.92

For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/los-angeles/