Job Description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Maintains standards of quality and cleanliness throughout daily assignments.
• Observes all house and safety rules, housekeeping procedures, and security procedures.
• Cleans and services assigned public spaces according to franchise and hotel standards.
• Returns and restocks cart at end of shift.
• Complete additional deep cleaning / seasonal cleaning functions as scheduled.
• Other duties as assigned.

Responsibilities

Clean and maintain hotel public areas during the evening shift, ensuring established standards of cleanliness and presentation are consistently met. Duties include cleaning the lobby and other public spaces, removing trash, walking and maintaining exterior areas, and checking the parking lot and hotel grounds for cleanliness and safety.

Provide regular evening support to the laundry operation, including washing, drying, folding, organizing, and stocking linens and towels to help maintain adequate inventory and prepare the housekeeping department for the following day.

Respond promptly and courteously to guest requests, including delivering towels, linens, amenities, and other supplies to guest rooms.

Report maintenance deficiencies, safety concerns, and unusual activity to the appropriate supervisor. Maintain the confidentiality and security of guest rooms and hotel areas. May assist with guest room cleaning or other housekeeping duties when operationally necessary.

Qualifications

• Minimum one year cleaning experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Knowledge of proper chemical handling.
• Bilingual English/Spanish a plus.

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.