Job Description

As a Lobby Host, you will be responsible for creating a warm and welcoming experience for our Guests from the moment they arrive at the hotel. You will be a visible and approachable presence in the lobby, providing personalized assistance, accurate information, and support throughout the Guest journey while working closely with the Front Office team to ensure exceptional service in line with Hilton standards.

• Welcome and engage with Guests in a warm, friendly, and professional manner
• Provide personalized assistance and accurate information about hotel facilities, services, outlets, events, and local attractions
• Anticipate Guest needs and proactively provide assistance throughout their stay
• Support VIP arrivals, special guests, and returning Guests in coordination with the Front Office team
• Escort VIP Guests to their accommodations when required
• Assist Guests with directions, requests, and general inquiries
• Maintain awareness of daily hotel operations, VIP movements, and special events
• Manage Guest flow and waiting lines in the lobby during busy periods
• Maintain the cleanliness, neatness, and presentation of the lobby in line with Hilton standards
• Handle Guest concerns promptly and coordinate with relevant departments when necessary
• Promote hotel outlets, dining experiences, and room categories where appropriate
• Use Front Office-related systems and equipment effectively
• Collaborate with Front Office and other hotel departments to ensure a seamless Guest experience
• Perform other duties as assigned by Front Office Management
• Previous experience in Front Office, Guest Relations, Lobby Host, Concierge, or a similar hospitality role is preferred
• Excellent verbal and interpersonal communication skills
• Good command of English; additional languages are an advantage
• Strong passion for hospitality and Guest service
• Positive, friendly, and approachable personality
• Strong teamwork and collaboration skills
• Proactive approach with good attention to detail
• Ability to remain calm and professional in a fast-paced environment
• Strong problem-solving and guest handling skills
• Professional appearance and behavior in line with Hilton standards
• Good knowledge of hotel operations and guest services is preferred
• Flexible availability, including weekends and public holidays
• Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.