Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
As Lobby Host, you’ll own the guest journey from arrival to departure — ensuring every moment feels considered, calm, and exceptional.
Your responsibilities will include:
Preparing for daily VIP arrivals, including room allocations, amenities, and special requests
Ensuring VIP mise-en-place is perfectly prepared (welcome drinks)
Handling VIP check-in and check-out efficiently, discreetly, and professionally
Personally escorting VIP guests to their rooms
Accurately updating guest information in the system following check-in
Providing warm, attentive, and responsive service to all guests at all times
Resolving guest requests and complaints swiftly by coordinating with relevant departments
Maintaining strong knowledge of hotel rate codes, packages, segmentation, and discounts
Staying in continuous contact with guests to proactively manage any issues or special needs
Making daily courtesy calls to VIP rooms and selected guests
Ensuring front office areas are clean, organised, and guest-ready at all times
Monitoring hotel occupancy, VIP movements, groups, and functions
Re-announcing VIP room details to Housekeeping and F&B teams
Checking departure details for current and upcoming days
Arranging special touches such as bouquets, cakes, and cards for guest anniversaries and birthdays
Inspecting VIP rooms after amenities are placed
Reviewing guest feedback daily and taking direct action where appropriate
Experience in Guest Relations, Lobby Host, or Front Office roles within a luxury hotel
Exceptional communication and interpersonal skills
Strong attention to detail and ability to anticipate guest needs
Confidence handling VIP guests, sensitive situations, and high expectations
Ability to multitask and coordinate across departments seamlessly
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
