Marriott International

Lobby Ambassador (Intern)

Marriott International  •  Abu Dhabi, AE (Onsite)  •  2 hours ago
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Job Description

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From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.

Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite – the highest suspended suite in the world, connecting the two Nation Towers.

The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as "Hosts," are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi’s best address—The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating.

POSITION PURPOSE

To serve the needs of the business, our guests and our colleagues by ensuring that all guests are enjoying a positive and memorable St. Regis experience.

Lobby Hostess is a key representative in our hotel at the St. Regis. She creates one of the most powerful first impressions to our guests. Lobby Hostesses at St. Regis, have a friendly and outgoing personality, and are genuinely interested in meeting and serving guests from all over the world. The position necessitates being an information provider, receiver, diplomat, hotel representative, and public relations agent, all performed with the utmost politeness, efficiency and friendliness.

ESSENTIAL FUNCTIONS:

  • To be an ambassador of the Front Office and the hotel, in and outside the work place.
  • To provide a personal service to all the guests, fully aware and following the hotel standards and procedure.
  • To ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service.
  • To provide welcome towels & welcome drink to all arrival guests.
  • To personally greet and escort the guests rather than pointing out directions.
  • To recognize the guests as much as possible & greet them by name.
  • To ensure that the privacy of the guests and the confidentiality of the information is respected.
  • To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility.
  • To call a manager for advice in serious cases or if an approval is required.
  • Greets guests upon arrival and bids farewell upon departure.
  • Ensures that, whenever possible, guests receive bespoke recognition.
  • Maintains an active presence in the hotel lobby and at the main door to greet and assist incoming guests.
  • Actively obtains feedback from guests to improve services and facilities.
  • Promotes inter-hotel sales and in-house facilities and aware of banquet events, hotel facilities, F&B outlets, special promotions for the purpose of assisting guests and offering accurate information.
  • Maintains a neat, tidy and professional appearance at all times.
  • Maintains an active presence in the hotel lobby to greet and assist incoming guests – Lobby Position.
  • Escorts VIP guests to their allocated room.


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At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott International

About Marriott International

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of approximately 9,000 properties across more than 30 leading brands in 141 countries and territories.

Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate.

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Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Bethesda, MD
Year Founded
Unknown
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