Job Description

As the world’s largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insight, our passion for luxury travel spans cultures and customs, inspiring us to create warm and refined experiences for those seeking a richer perspective on the world. Each of our hotels has its own distinctive style and sense of place, where we take every opportunity to deliver personal and meaningful guest experiences. If you would like to embrace a wider world of opportunities, we would be delighted to welcome you to the world’s most international luxury hotel brand.

Located on Hayat Island, InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is a luxury beachfront resort where island living meets authentic Arabian hospitality. Less than an hour from Dubai, the resort offers a refined yet relaxed escape surrounded by natural landscapes, open sea views, and powder-soft beaches. With a collection of rooms, villas, and residences, a variety of restaurants and bars, and award-winning spa and leisure facilities, we focus on creating thoughtful, personal, and memorable experiences for families, couples, and groups in a true resort setting.

Our reputation is built on delivering exceptional guest experiences. Is it safe in your hands? We’re searching for a Lobby Ambassador capable of delivering a truly personal service to leave our guests satisfied every single time they stay with us.

• Greet and welcome guests, ensuring a positive first impression.

• Manage check-ins and check-outs efficiently and accurately.

• Provide assistance and answer inquiries from visitors and guests.

• Maintain a clean and organized lobby area.

• Direct guests to the appropriate person or department.

• Monitor security by ensuring only authorized individual’s access the premises.

• Handle incoming calls and transfer them to the relevant individuals.

• Assist with administrative tasks, such as sorting mail and managing deliveries.

• Service focused personality is essential; experience is an asset

• Prior experience working with Opera or a related system

• Ability to work well under pressure in a fast paced environment

• Ability to work cohesively and collectively as part of a team

• Fluency in English; additional languages are a plus

• Bilingual or multilingual proficiency is a bonus.

• High school diploma or equivalent.

• Proven experience in a customer service or front desk role.

• Excellent communication and interpersonal skills.

• Friendly and approachable demeanor.

• Ability to remain calm and professional in high-pressure situations.