Accor

Lobby Ambassador

Accor  •  Ras Al Khaimah, AE (Onsite)  •  2 days ago
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Job Description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

The Lobby Ambassador is responsible for creating a warm and memorable first impression by welcoming guests, assisting with arrivals and departures, and providing personalized support throughout their stay. The role ensures smooth lobby operations, assists with guest flow and special arrangements, and works closely with Guest Relations, Bell, and other departments to deliver seamless service in line with Rixos Hotels standards.

Key Responsibilities:

  • Welcome and assist arriving and departing guests, including VIP guests.
  • Coordinate with Bell and Guest Relations teams to ensure personalized arrivals and smooth guest movement.
  • Provide guests with information about hotel facilities, activities, services, and directions.
  • Maintain a clean, organized, and welcoming lobby environment.
  • Manage lobby traffic and assist with reception queuing during peak periods.
  • Support luggage delivery and buggy services in coordination with the Bell team.
  • Handle guest comments, complaints, and requests promptly and professionally.
  • Maintain guest privacy and confidentiality at all times.
  • Complete pre-arrival follow-ups and support special guest arrangements.
  • Promote hotel facilities, in-house services, and upselling opportunities.
  • Follow all hotel, safety, and operational standards and procedures.
  • Contribute to guest satisfaction and continuously look for opportunities to enhance the guest experience.

Qualifications

  • Previous experience in a Lobby Ambassador, Guest Relations, Front Office, or similar guest-facing role, preferably within a luxury hotel or resort.
  • Excellent communication and interpersonal skills with a warm and professional approach.
  • Strong guest service skills with the ability to anticipate and respond to guest needs.
  • Professional grooming and confident presence in a luxury hospitality environment.
  • Ability to work effectively in a fast-paced, multicultural environment.
Accor

About Accor

We are Accor

We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.

Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Issy-les-Moulineaux, FR
Year Founded
Unknown
Website
accor.com
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