Accor

Lobby ambassador

Accor  •  Baku, AZ (Onsite)  •  3 hours ago
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Job Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

  • Welcome guests with warmth and professionalism upon arrival and departure.
  • Act as a key point of contact in the lobby, assisting guests with inquiries, directions, hotel information, and local recommendations.
  • Anticipate guest needs and provide personalized service to create memorable experiences.
  • Escort VIPs, long-stay guests, and special occasion guests when required.
  • Maintain a visible presence in the lobby and public areas to proactively engage with guests.
  • Assist guests with transportation arrangements, restaurant reservations, and other requests.
  • Support service recovery efforts by promptly addressing guest concerns and ensuring timely resolution.
  • Promote hotel facilities, services, dining outlets, wellness offerings, and special events.

Qualifications

  • Diploma and Degree from preferably hospitality or related field.
  • Minimum 1 year relevant experience.
  • Excellent communication skills in English and ability to communicate in a second language - Russian is mandatory.
  • Possesses strong interpersonal skills.
Accor

About Accor

We are Accor

We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.

Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Issy-les-Moulineaux, FR
Year Founded
Unknown
Website
accor.com
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