JLL empowers you to shape a brighter way
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Role Profile – Lobby Ambassador
The Receptionist will be primarily responsible for the delivery of the Customer Service experience, ensuring exceptional customer interaction, leaving guests and callers with a positive, professional and lasting impression. She/he will also be multi-skilled to meet the wide and varied requirement of the role.
Reporting to:
Facility Coordinator
Key Responsibilities
Guest Services & Reception Management– Professionally greet and register guests, issue passes, explain H&S and evacuation procedures, and maintain exceptional visual standards of the reception area
Bookings & Logistics Coordination– Manage meeting room and induction bookings, arrange taxis/cars for staff and visitors, and coordinate with courier, shipping companies, and service providers
Administrative & IT Operations– Operate IT systems, complete daily checklists and monthly reports, and provide local information (directions, transport updates, flights)
Health & Safety Compliance– Maintain awareness of site procedures, follow H&S reporting protocols for incidents/non-conformance, and know fire exit locations and evacuation procedures
Team Collaboration & Handovers– Maintain regular contact with FM team members, ensure seamless shift handovers, and recognize Board Members, VPs, and Senior Management
Service Excellence & Development– Support the Facility Coordinator with cross-training team members and embrace the "One Team" culture to deliver outstanding customer service
Required Skills & Experience
Strong customer service skillswith proven experience in a high-profile environment
Service-oriented attitudewith proactive problem-solving abilities to exceed customer expectations
Excellent memoryfor names and faces with attention to individual details
Strong team playercapable of collaborating with Customer Service teams and service providers
Ability to manage service disruptionsseamlessly while maintaining business continuity
Self-motivatedwith excellent time management and organizational skills
Computer literacywith proficiency in IT systems and ability to learn new software
Key Competencies
Willingness to Learn
Quality Standards, Image, and Innovation
Planning, Prioritizing, and Organizing
Problem Solving
Trustworthy and Discreet
Self-Motivation
Team Player
Service Excellence
Effective Interaction with Others
Strong Communication Skills
We offer:
Competitive Rewards & Benefits Permanent contract, private healthcare, cafeteria system, life insurance, and employee assistance program
Flexible Work Environment Stationary model in premium Enterprise Park in Cracow workspace with state-of-the-art facilities and metro acces
Career Development & Growth Robust development opportunities with 80% employee participation in structured programs, AI upskilling, and professional training.
Stability & Recognition 78% employee recommendation rate, recognized for 18 consecutive years as one of the World's Most Ethical Companies.
Inclusive & Supportive Culture Strong commitment to Diversity, Equity & Inclusion across multiple employee resource groups and initiatives.
Global Perspective 60 nationalities and 40 languages represented, offering rich cultural exchange and collaboration opportunities.
Working times:
Monday to Friday, 8 h per day
Location:
On-site –Krakow, POL
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement
For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
We’re a leading professional services firm that specializes in real estate and investment management. JLL shapes the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
We want the most ambitious clients to work with us, and the most ambitious people to work for us. Join us.
