Job Description

The Raffles name is synonymous with luxury, glamour and extraordinary adventure. Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses.

This fine Grade II* Edwardian building has been transformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, the latest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom and event space. Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.

At Raffles, you arrive as a guest, leave as a friend and return as family. ​

An exceptional opportunity presents itself for a Lobby Ambassador to join the Raffles London at the OWO.

You will play an important role in creating a warm and welcoming guest experience within the Grand Lobby. This role requires a confident, courteous and warm manner towards building strong relationships with our guests while being predominantly based in our Grand Lobby. We are looking for an individual who thrives in a fast-paced, ultra-luxury environment and is committed to delivering exceptional first impressions and service at all times.

Specifically as the Lobby Ambassador:

• Building meaningful relationships with our guests, while creating a sense of place in our Grand Lobby.
• Providing a professional, courteous and engaging service to guests whilst maintaining LQA and Forbes standards at all times.
• Taking a proactive approach to assisting guests with enquiries and directing concerns to the appropriate department when required.
• Assisting guests with requests and ensuring a seamless and personalised experience throughout their time at the hotel.
• Maintaining excellent organisation and professionalism in all daily responsibilities.
• Performance of additional duties as required or assigned including working in different departments than usually assigned.

Qualifications

Who are we looking for?

A genuine and captivating personality, with a true passion for guest service and creating memorable first impressions

• A confident approach to building new relationships with guests
• Exceptional communication and customer service skills
• A strong team player with a hands-on and proactive approach
• A willingness to learn about the hotel and its history and confidently share this knowledge with guests
• The ability to multitask whilst maintaining a polished and professional appearance in a fast-paced, guest-facing environment
• An understanding of and willingness to contribute to a 24-hour operational schedule when required; however, this role will not include night coverage as standard

Additional Information

Why join our Raffles team?

Not only will you be joining one of the world’s best hotels you will also receive great benefits including:

• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
• Staff meals whist on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%
• Enhanced sick pay.
• Enhanced maternity, paternity and adoption pay.
• Life Assurance 1x salary
• Employee assistance program, including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.
• Fun-filled events, whether that’s a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accor’s extensive brand portfolio.